Confirmation emails not sending anywhere

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6
-- PHP version -- : 5 - i think

confirmation email of starter pack orders on the link provided above are not being sent? i am expecting them to be going to This email address is being protected from spambots. You need JavaScript enabled to view it. but they don't seem to come through. I have tested this a number of times and still clueless as to why they are not coming through, seems to work on any other site that we are using that has HIKA shop on it. Please Help.

We use guest checkout to avoid users having to register, there probably is an easier way to collect the information that we need but for now how it is has been working but the confirmation emails are a major problem for us.

Hi,

First of all, you don't have the latest version
Then, are the other emails working ? The joomla default ones like the one for the registration confirmation ?

I ask that because HikaShop use the same email system than Joomla, so if the Joomla mails are working the HikaShop ones should too.

Another question, is the sender email address and receiver one the same ? If it is, it is sometime not allowed by the servers, so please try to use different emails.

I have just sent a test email from admin to admin through the joomla admin and its worked fine. Have tried changing the recieve email address with still no joy.

I won't be able to update the version till monday. Could this fix the issue?

Hey its the

An order has been created emails and the payment confirm - we process emails to customers on the back of orders being placed as we need to put address/full details and requirements for each product.

I have tried turning of multiple part, no change, have checked logs and can't see any email that has been prevented or stopped. Looking through the mail logs for enquiries@ there have been no bounces/rejections or anything to suggest its the server not accepting the emails... I also tried turning off add name/embed options to see if that would work, nothing still.

After speaking to hostgator they can't see any logs or fails to suggest anything is preventing them from getting through and we do have hika on other sites that we host on the same server that are sending fine - be it these are using an older version of hika shop - 2.3.2 Looking through the other sites on the previous hikashop that are working i can't see any settings that differ.

the reciever email works for everything else including the other parts none hika related contact us go through to the enquiries@ just fine... i'm completely at a loss here...

Again after speaking to Hostagator there is nothing being generated in way of order creation or so on

Have changed it to my personal gmail. created an order nothing has come through still??

Bump - Please Help

Hey,

I've either not explained my issue correctly or I don't understand how to fix... I have now been into the payment section of the and turned on payment notifications from paypal, send details of the order and show notes. I have retested and still not got the results that I want.

I don't want the site to automatically email the customer at all that is not something that we require at this stage, I want the site to email our enquiries@ address with the normal confirmation email that firstly an order has been created containing the custom field that have been requested at the cart/checkout stage and then once they made payment traditionally another email would go to the enquiries@ email that would update the line of the email to say confirmed... These emails prompt us to raise our version of confirmation email to send to the customer, as with the products we sell we need them in a lot of detail hence why we have guest registration and no login required...

On the previous websites we have had we have never ever had issues with these Order Creation/Confirmation being sent straight to the enquiries@ email and we still don't on the sites that are yet to be updated but i don't want to update them to loose this confirmation email process...

We do not want anything sent to the customer just a notification to us that the order has been created and then confirmed.

For Example,

This is what we still get from another site that is using an older version of Hika shop 2.3.2

This is sent straight to the enquiries@ address as you can see.

I have also just run through the whole order process including making payment through paypal, and it hasn't updated the order in the back to show confirmed its still listed as created.

After checking through all of the steps on the page you suggested, i can't see anything that would affect it... i have removed/edited anything i thought may to get no results still.

I have then tried to debug the payment option. Again with no results in the log file.

Contacting the Hosting (host gator) have said there is nothing wrong with it, the emails etc all are working fine.as they are on other sites that we have hosted with them that use the hika shop plugin.

Just as an fyi

this hasn't worked and i can't really understand why.

desperate for an answer to this but don't seem to be getting anywhere.

Hey jerome,

Sorry to not have expanded just getting fed up with it!

Under the Orders we are recieving
payment confirmed automatic payment notification received 173.0.81.1 2015-02-24 18:42

I can't see any issues in the log its returning a blank page no error code??

Hey,

The website I gave was where the problem was first spotted, that site was then deleted and recreated exactly the same but from scratch for the problem to be there. Other sites (i have sent to the contact on here) haven't been changed and are still having the problem.

We currently have 9 sites that use HIKA shop business edition that are having this problem - of which only started when I upgraded to the new version, I did then also create a template site of which was then copied over to others and edited to fit the needs of the product each individual site offer... I will try and pm you a list of sites if you like.

I will have to look through the PHP logs but honestly not too sure what i'm looking for as I have tested the Joomla emails and they seem to be working fine.

Thanks.