Checkout - Order completion issue

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  • Thank you received: 1
10 years 3 months ago #190113

-- HikaShop version -- : latest
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3

Hello Hikaboys,

I am getting a non desired behavior on checkout, which is also not constant.

In single page checkout:
www.domain.com/checkout/checkout

2 main payment methods: Paypal and Offline.

1 extra required field, date type.

All required fields are completed, payment and shipment method is selected.

Clicking on Finish button,
goes to checkout page step2

www.domain.com/checkout/checkout/task-step/step-2

which in many cases is again the same checkout page (it looks mostly like a refresh to the page, but to a new url).

This forces customer to click again the finish button.
However the date field (which is required), usually loses what customer has entered previously, or changes the data to:

2015-02-26",disableFunc: function(date) { var today=new Date(); today.setHours(0);today.setMinutes(0);today.setSeconds(0);today.setMilliseconds(0); if(date < today) { return true; } return false; }, //

In other cases, the above value might exist at the first checkout page (usually if the customer has cancelled the completion of the order).

Can you have a look and drop any ideas of what might going wrong ?

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  • MODERATOR
10 years 3 months ago #190124

Hi,

Recent versions of Joomla 3 have introduced a problem with the date picker library which means that we can't use it anymore without such issues.
Edit your custom field and change its type from "simple date picker" to "advanced date picker" and you won't have the problem. In order to get that choice in the custom field type, you'll have to have the HikaShop date picker field type plugin enabled in the joomla plugins manager

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10 years 3 months ago #190391

Hello Nicolas,
thanks about date field info. This problem is gone now.

But I am still getting a second step in checkout which is unnecessary.

From: /checkout/checkout/
to /checkout/checkout/task-step/step-2
where there is nothing more to do, than clicking again the Finish button.

What can be wrong here ?

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  • Posts: 83832
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  • MODERATOR
10 years 3 months ago #190393

Hi,

This is probably an issue with how you configured the "checkout workflow" option of your HikaShop configuration so I would recommend to check it.

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