Shopping Cart is Processing a Payment Twice

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10 years 3 months ago #190137

-- url of the page with the problem -- : www.genealogysa.org.au
-- HikaShop version -- : 2.3.2 business
-- Joomla version -- : 2.5.24
-- PHP version -- : 5.4.27
-- Browser(s) name and version -- : Chrome 40.0.2214.111 m
-- Error-message(debug-mod must be tuned on) -- : No error message

We have around 300 successful purchases per month. One or two of those generate two payments about three seconds apart. Our payment processor eWay process the credit card twice, and Hikashop records two orders and two payments and sends out two sets of Emails to the user and to us. Our Shopping Cart is set up fairly simply, (Cart/Login/Cart/Payment). I thought Hikashop would catch this attempted double payment, but I have no idea what what is happening. Thanks for any help.

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10 years 3 months ago #190292

Hello,
Firstly, can you download the last Hikashop version through our website, install it and test it again ?

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10 years 3 months ago #190388

Thanks, but I cannot upgrade till I find out what custom code has been inserted, and have a way of repairing the code after the upgrade. I can't believe that this has not happened to anyone else, but if no-one has any ideas, I will have to find a way to upgrade . . .

Last edit: 10 years 3 months ago by jansquire. Reason: grammar

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10 years 3 months ago #190405

Hi,

It's probably an issue with the customer clicking twice on the finish button of the checkout.
We've added some protection against such issues in recent versions.
So yes, I think that updating should help.

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10 years 3 months ago #190553

Thanks Nicolas, I will organise the upgrade and report back if the problem recurs.

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