Confused over checkout workflow

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10 years 3 months ago #190890

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.5

Hi, I am confused about the checkout workflow and how to make it work the way I think it should. The checkout works fine up to the point where the user has registered/logged in. Their shipping amount is predetermined by weight and is added to the order. The current only payment method is Paypal which is pre-selected.

At that point, the user clicks "Finish" to complete the checkout and the system redirects to Paypal to take the payment. But at the same point - prior to any payment being made and returning to the site, an email to both the purchaser and the site owner is sent out. For both, the email says a new order has been created.

Can the emails about this not be sent out after the payment has been made and therefore the items have actually been purchased? It is confusing because sending the email before the payment has been made suggests that's it.

How can I change the workflow until after the payment has been made. Please can you explain.

Thanks in advance.

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10 years 3 months ago #190949

Hi,

You can go in the menu System>Emails (Business edition) and disable the "order creation notification" and "order admin notification" emails there if you don't want these emails to be sent.
HikaShop will send again two emails when the order is confirmed after the payment is made.

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10 years 1 month ago #196492

This stops the emails, which is good, but is there a way of returning to the cart, because the customer may of bought a lot of items and then just before logging into paypal, they decide to cancel from paypal and add another item to their basket, they get peeved off if they have to start all over again.


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Cheers
Jeff

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10 years 1 month ago #196512

Hi,

Make sure that the "Clean cart when order is" option of the HikaShop configuration is set to "confirmed". That way, when a user cancels a payment on the payment gateway, he will be redirected back to the checkout with his cart still there.

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