Entry Page, getting the Gathered Information.

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10 years 3 months ago #191100

-- url of the page with the problem -- : diecon.com/Main/pre-reg
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.4.37

Hello,

I'm utilizing the Entry page to Register folks for a Convention. Similar to this help file :

www.hikashop.com/support/documentation/i...tion/75-entries.html

On the Entry page I have entries to Collect things like name / address / etc.

I have that set up with certain things tied to Products, and i get the expected behavior when i click next, to goto the Check out page with the proper items listed. I can then Flow to Paypal and pay.

However I would have expected an email or something that would give me the Info Collected on the Entry page. But I only get an email Confirming payment was made.

I have verified I have the same email address in both the "Order creation admin notifications email" and the "Payment notifications email " Fields. And because i am getting the Payment notifications email, i'm pretty sure the Email set-up is good and working.

Where / how can I collect the Information Gathered on the Entry page?

Fk

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10 years 3 months ago #191103

I'm also not Requiring folks to Register, Or enter in a shipping address.

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10 years 3 months ago #191134

Hi,

The entries are using custom fields, they are listed in the order creation notification and order status notification emails.
But the payment notification email only give the main order details.

So the easiest way to have all the informations in the email once the order is confirmed is to add you address email in the "order status notification" email. This option will be available in the next version of HikaShop.

Until this version is released, you can add such code at the end of the preload part of the email (via the menu System > Emails):

$this->mailer->addBCC('your_address@address.com');

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10 years 3 months ago #191239

So the easiest way to have all the informations in the email once the order is confirmed is to add you address email in the "order status notification" email. This option will be available in the next version of HikaShop.


Right I would Expect to see two emails.

An "Order Creation Notification" email

and then

An " Paypal payment notification " Email

But I'm not Getting the First of the Two.

I went ahead and Modified the Email as Suggested and I'm still Not Receiving an Order Creation email. But i am still Receiving the Payment Notification when i complete the paypal notification.

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10 years 3 months ago #191240

Also I'm getting this Error Message..

Warning: Creating default object from empty value in
< my site info >/public_html/Main/administrator/components/com_hikashop/classes/order.php on line 350
Please wait while you are redirected to PayPal
If you are not redirected after 10 seconds, please click on the button below.


Sorry I missed Mentioning it earlier. I had turned off reporting as it didn't' seem to effecting the process, until I noticed I wasn't getting email.

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10 years 3 months ago #191260

Hi,

Do you have filled a value for the option "Order creation admin notifications email address" in Configuration > Main > Emails ?
Because when I read your issue, and the error displayed, it seem that this option is empty.

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10 years 3 months ago #191384

Yes I have the same Value in both

Payment notifications email address

and

Order creation admin notifications email address

Attachments:

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10 years 3 months ago #191390

Hi,

Please note that the entry fields are not attached to the notification emails. Only custom fields of the table "order" (or address obviously) are added to the emails.
What you want to do is to look at the menu Orders>Entries in your backend which will list all the entries that you can then export for the day of the convention in order to print it out and check that information with the people coming in.
That's what we do when we use the entry form page of HikaShop for the registration to the JoomlaDay France.

Now regarding the order admin notification which is sent to the admin before the payment of an order, if you're not receiving it and that you entered your email address in the order creation admin notifications email address, it's either that you have disabled the email via the menu System>Emails or that your email server is not able to send the email. Are the customers receiving their email notifications ? If not, then there is an issue with the Emails settings of either the Joomla configuration page or the HikaShop configuration page and you should check them with your hosting company which should know why the emails cannot be sent.
If the other emails are sent but not the one and that the email is published, then all that's left are the settings of the email under the menu System>Emails which must have been changed.

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10 years 3 months ago #191453

nicolas wrote: Hi,

Please note that the entry fields are not attached to the notification emails. Only custom fields of the table "order" (or address obviously) are added to the emails.


Why Not? that seems like a Basic bit of Info to Collect, and push out? and really this is the Whole Reason we moved up to this level of the software, was to use the Entry page.

nicolas wrote: What you want to do is to look at the menu Orders>Entries in your backend which will list all the entries that you can then export for the day of the convention in order to print it out and check that information with the people coming in..


this unfortunately doesn't work for us. the CSV it creates doesn't tie back to the Paypal to verify payment, if it included the Paypal info i might be able to sell this as an Option of just running Periodic reports to gather the date and hand it off to the event heads as we could.

we have alot of folks that Start and then Fail to finish the Process, they either don't have Paypal, or whatever, and this would create alot of False positives without the Payment Confirmation in there.

nicolas wrote: if you're not receiving it and that you entered your email address in the order creation admin notifications email address, .

I sent a screen shot of exactly what is in there? Not sure how this is in question.

nicolas wrote: it's either that you have disabled the email via the menu System>Emails or that your email server is not able to send the email.

It's not disabled there either. I can screen shot it as well.

nicolas wrote: hosting company which should know why the emails cannot be sent.

If one makes it out then there isn't an issue on the Hosting company side.

***
With this version of the software, is there a Direct support option? We put a decent amount of money into this and are not getting a usable option in the advertised manner. I'm already way behind on getting this site live and I need to make things happen ASAP..

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10 years 3 months ago #191502

1. Why not ? Because we developed that function specifically for the JoomlaDay France and didn't need that capability for it, and no one requested that this be a possibilty so far and thus we never had that in our todo list.

2. You say that the CSV is creates doesn't tie back to the verified payments. That's because you didn't select an order status on the top right dropdown of the Entries listing before clicking on the "export" button. Do that and you'll only get the entries of confirmed orders (orders that have been paid on PayPal and for which PayPal sent a payment notification to HikaShop which then confirmed the orders).
So the CSV you can generate should be able to meet your needs.

3. I don't see how you can conclude that the issue isn't a hosting company issue.
As I said, if the email is enabled and the email address entered, HikaShop will send the email content to the email server of your hosting company for the email to be sent by it. If the email is then not received, either the email when in your spam folder or the email server of your hosting company couldn't send the email to the email address.
For example, it could be that your email server is only able to send non HTML emails and that could be why you get other emails which don't contain any HTML and not the order notifications which contain a lot of them. And in that case, turning off the "send HTML" option of the emails would "solve" the problem even though the emails would then be ugly. An alternative in that case could be to setup another email server in your Joomla configuration, like for example a google apps email server.
Actually, an easy solution to see if the problem comes from your email server is to change the email server of your website to a gmail account SMTP server temporarily to see if you get the emails after that. If you do, then it's indeed an issue you should see with your hosting company as only them know how to configure the email settings properly.
Another example would be if you had turn on the "embedded images" option as some email servers cannot send emails with embedded images.

4. What do you mean by "not getting a usable option in the advertised manner" ? Are you talking about embedding the entries data in the notification emails ? We never advertized that this is the case and if you try on our demo website, it isn't the case.
Now if you find a place where we advertise something that is not in the software we sell, we would love that you point it out so that we could correct that.

5. Support is offered either on our forum our via our contact form: www.hikashop.com/support/contact-us.html
Please understand that we answer as fast as possible.

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