Buggy checkout register and login

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10 years 3 months ago #191330

-- url of the page with the problem -- : geo-world.org.uk
-- HikaShop version -- : latest

Hello everyone.
Latest i found this problem which makes customers leave my website due to complication to the checkout process.
Basically every time someone tries to checkout and needs to register there are all kinds of problems. First of all you get system messages that tell you once you try to login -> Username and password do not match or you do not have an account yet . No matter how many times the customer tries to login with the CORRECT password and username he cannot login and continue the checkout. Also the text in the poppup system message appears the same color with the background and you cannot read the text properly. Why so many problems? Is it possible to remove the login part of the checkout and the user just have to put his address and checkout simply ?

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10 years 3 months ago #191332

Hi,

When the user enter his username and his password ; HikaShop call Joomla for the authentication.
So it's Joomla which said that the username and password do not match, etc.

For the popup and the colors ; it's related to your template, not to HikaShop.

And if you want a "guest checkout" ; it's possible but it requires HikaShop Business.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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