Problems at checkout

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10 years 2 months ago #192131

-- url of the page with the problem -- : metebutken.se
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.4.0
-- PHP version -- : 5.3.29
-- Browser(s) name and version -- : Not browser specific

Hi,
I have probems at checkout on two of my sites:
1. The first one metebutiken.se a game fishing shop works fine until I either press the cart to go to checkout or after that when I have either logged in or registered as ne customer.
I get an error message somehing like this:

[hide]Warning: include_once() [function.include-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/loader.php on line 225
Warning: require_once() [function.require-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/joomla/document/document.php on line 1016
Warning: include() [function.include]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/loader.php on line 540
Warning: require_once() [function.require-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/joomla/document/document.php on line 1016
Warning: include() [function.include]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/loader.php on line 540
Warning: include_once() [function.include-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/plugins/system/advancedmodules/modulehelper.php on line 219
Warning: include_once() [function.include-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/plugins/system/advancedmodules/modulehelper.php on line 226
Warning: include() [function.include]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/loader.php on line 540
Warning: include() [function.include]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/loader.php on line 540
Warning: include() [function.include]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/loader.php on line 540
Warning: include() [function.include]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/loader.php on line 540
Warning: require_once() [function.require-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/joomla/document/document.php on line 1016
Warning: require_once() [function.require-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/joomla/document/document.php on line 1016
Warning: include_once() [function.include-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/joomla/document/html/renderer/message.php on line 47
Warning: include() [function.include]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/loader.php on line 540
Warning: require() [function.require]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/libraries/joomla/document/html/html.php on line 576
Warning: require_once() [function.require-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/templates/metebutiken_2014/index.php on line 9
Warning: require_once() [function.require-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/templates/metebutiken_2014/functions.php on line 15
Warning: require_once() [function.require-once]: Unable to allocate memory for pool. in /home/vestlis/metebutiken.se/html/templates/metebutiken_2014/library/Artx.php on line 25[/hide]
I can still proceed with the orer but there is an incredible amount of messages generated all over the browser window.
It seems like some memory problem with the server but I wanted to double check this with both you at HikaShop and I have also reported this to my hosting provider.

2. Vestlisfiske.se I have problems with checkout. The finish order button wont simply display...
The only thing I have done is updtaing to latest joonla 3.4.0 version and it doesn't seem to have affected any other of my web shop sites all running HikaShop.

It is a bit of a panic situation as both of those shops are fishing shops with many orders right now. Any help would be very appreciated.

Thanks
Micke

Last edit: 10 years 2 months ago by Jerome.

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10 years 2 months ago #192155

Hi,

1. I think that your issue is not linked with HikaShop.
It is possible that the last Joomla release is using more memory, it will be difficult to say like that.
But for the errors you're displaying, there is nothing which indicates that HikaShop could be the source of the issue.

We got some different kind of reports due to the Joomla 3.4.0 release ; we performed some tests with HikaShop but it looks like that between the beta 2 and the final release, some elements changed (and some elements haven't been test, there are still a lot of things to test !)
So we are still investigating with Joomla 3.4 and I think that a new HikaShop release will be made in order to fix the various issues.

For the moment we can just say that the best is to not update a major release on a production website without testing it with a test/pre-product website.

2. I can't reproduce your issue on your website vestlisfiske.se
I made a test order ( with the test_hikashop account ; please feel free to cancel/delete it).
I was able to register and finish the order, I was able to see the button to finish the order and it worked.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 299
  • Thank you received: 2
10 years 2 months ago #192174

HI,
Thanks Jerome for letting me know, well I have never had any problems with normal upgrades in Joomla so sometime should be the first :(

Regarding the vestlisfiske.se I also tested now and registering a new customer works fine but to login an existing customer doesn't work.

Did you try to make a new order and log in as your registered customer?

Is it somehow possible to only have an address form for all customers and no registered login?
I tried to uncheck the login option in the checkout settings in backend yesterday but that didn't work. I mean that made the submit order button not showing up.
Anyway best thing would be to have possibility for registered customers to login as usual second best take away login and use the address form only.
Any help appreciated.

Micke

Last edit: 10 years 2 months ago by LAMF. Reason: More info

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  • Posts: 299
  • Thank you received: 2
10 years 2 months ago #192217

HI again,
After testing one billion scenarios I have found out that it is a hosting issue, not Joomla 3.4.0 not HikaShop.
It works right now but I had to reset password for all older customers in ordr for it to work again.
Now it seem that all new registered users also can use it without issues.

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