Payment selection step gives no user feedback

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10 years 2 months ago #195943

-- url of the page with the problem -- : www.weareecs.com/shop
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 2.5.28
-- PHP version -- : 5.4.37

I'd like to deploy Paypal as well as Paypal Pro (direct credit card) payment on our site, but I'm running into an issue that I think will cause some user confusion. I'm not sure its my template, or something else.

The attached screenshot is what the payment selection screen looks like. If I click the Paypal button, it works, but there is not user feedback that it has actually been selected. Clicking Next proceeds with Paypal correctly, and everything else works fine, but I've had several test users now as my why they can't actually select paypal as an option due to the lack of feedback on button click.

Any suggestions here?


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10 years 1 month ago #196004

Hi,

This indicates that your template's CSS is missing some CSS handling the color of the bootstrap buttons.
The best would be to contact your template provide for help.

We can potentially have a look, but we would first need a user account in order to access your checkout as you disabled the registration there.

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10 years 1 month ago #196046

Nah, I think that answers my question in that its likely a template issue. We'd been wanting to change from our (aging) template anyways, I think this just gives us a reason to do so.

If the problem persists after a template modernization, I'll get you guys an account to look at it.

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10 years 1 month ago #196050

Hi,

No problem. If you have a doubt, you can just change to the protostar template on your website temporarily and you should see the colors in the buttons.

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