Error: "Please fill in additional information"

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  • Hikashop Business
10 years 1 month ago #196048

-- HikaShop version -- : 2.3.0
-- Joomla version -- : 2.5.14
-- Error-message(debug-mod must be tuned on) -- : Please fill in additional information

Hi there,

I am using custom fields in the checkout to collect instructions for delivery (e.g. If out, please leave parcel in the shed).

I have included this in the same page as the address element of the checkout workflow. It is the penultimate page before collecting payment information.

I can click next to move on to the final page from this page, but I can't navigate to the final page from the checkout progress bar. I get a "please fill in additional info" message. This happens whether or not I have actually ammended the info in the additional information section.

Any idea why this is. I'm sorry I'm not on the current version of Hikashop - I'm not really in a position to update the software.

I'm very happy to do some coding, but it would be great to have some pointers as to what might actually be happening here and where I should be looking.

Best wishes,

Jonathan

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  • MODERATOR
10 years 1 month ago #196056

Hi,

Not knowing how you configured your fields it's hard to say.
I suppose that they are custom order fields. So in that case, you would want to look at the after_fields or check_fields functions of the file components/com_hikashop/controllers/checkout.php where the fields values are saved and checked. That's where such message would come from.

The following user(s) said Thank You: jberry210490

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