Checkout - Billing details disappear

  • Posts: 301
  • Thank you received: 1
10 years 2 weeks ago #200808

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3
-- Error-message(debug-mod must be tuned on) -- : No error message

Wondering if there is a fix for this. When testing hikashop during checkout, I enter the billing information but I leave out one of the required fields to see if it picks this up and provides an error which it does when I click on NEXT button.

The problem is when it does this, all the shipping details that have already been entered disappear and you need to enter all the details again. It should remember details already entered as most modern forms.

Please Log in or Create an account to join the conversation.

  • Posts: 83831
  • Thank you received: 13572
  • MODERATOR
10 years 2 weeks ago #200831

Hi,

It should already be the case.
If you don't have the latest version, try to update.
If that doesn't help, make sure that you don't have any folder templates/YOUR_TEMPLATE/html/com_hikashop/address and templates/YOUR_TEMPLATE/html/com_hikashop/checkout and if you do, rename them temporarily via FTP in order to deactivate the view overrides on the address/checkout
If that still doesn't help, please provide a link to the shop so that we can look at the issue.

Please Log in or Create an account to join the conversation.

Time to create page: 0.060 seconds
Powered by Kunena Forum