VAT is not correct

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10 years 1 week ago #203030

-- url of the page with the problem -- : clima-industries.be/index.php/nl/webshop
-- HikaShop version -- : 2.4.0

On the invoice the VAT is to low ? When i look to the product the VAT is ok, 21% ? Can you tell me what happens ?
See attachment
thanks

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10 years 1 week ago #203033

Hi,

How are your displaying the product prices ? with VAt or without ?
What is the product price with VAT and the one without VAT ?

On this invoice, it seems that the vat is only applied on the shipping fees (which seems to be set as 12€), please check that the vat applied on the product is correct.

Some screenshots of your taxes and product settings could help us to reproduct the issue on our end.

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10 years 1 week ago #203312

Seems in product ok. Screenshots
Thanks

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10 years 1 week ago #203313

Hi,

I've done a test on your website but I didn't had the problem:
take.ms/O7Eci
take.ms/5vctm

Are you able to reproduce the problem at the moment ? What is the process ? Or maybe I'm not looking at the correct thing ?

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10 years 1 week ago #203329

You're right, it seems to work on my test. I don't understand why it goes wrong on the example i sent to you.
I will wait now to see if problem returns.
Thanks for help and sorry about this.

The following user(s) said Thank You: Jerome

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