Checkout stucks on random step

  • Posts: 47
  • Thank you received: 4
9 years 4 months ago #226122

-- url of the page with the problem -- : leza-shaving.com/en/
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : comodo dragon 46.9.15.424

Hello

Recently I updated Joomla and Hikashop. I had 2.3.5 or 2.3.6 Hikashop and dont-remembet-what Joomla version. Everything was ok. But now problems started.
Curtomers start complaining about checkout problems. It just stucks on some step (this step is random for each customer. some customers dont have this problem) and doesn't go any further.
I've managed to recreate this problem on comodo dragon 46.9.15.424 (based on Chrome). Cleaning cookies helped. But for some time.
Next time I managet to recreate it, I solved it by changing Cart retaining period and Frequency of the check for the carts to [1 minute] for couple of minutes.
After that I decreased Cart retaining period and Frequency of the check for the carts to 1 hour.
But customers keep complaining.

So it seems like some cookie problem but I couldn't find more patterns.

I have backup before update but I really don't want to use it. I found that Joomla had some security issues and Hikashop had some nice redesign.

Looking forward for your help.
Thanks in advance

Please Log in or Create an account to join the conversation.

  • Posts: 83806
  • Thank you received: 13571
  • MODERATOR
9 years 4 months ago #226225

Hi,

Reducing the cart retaining period and the frequency is not a good idea.
It won't fix anything but will create more problems as customers will suddenly loose their cart.

One simple thing you can try first is to update to HikaShop 2.6.1 which we just released. It fixes a few bugs on the checkout and might help with the issues your customers are facing.

The following user(s) said Thank You: amigo

Please Log in or Create an account to join the conversation.

  • Posts: 47
  • Thank you received: 4
9 years 4 months ago #226265

Ok. I've updated Hikashop to 2.6.1.
When someone complain again - I'll inform you.

Please Log in or Create an account to join the conversation.

  • Posts: 47
  • Thank you received: 4
9 years 3 months ago #227122

Seems like everything OK and problem was solved with an update.
Thanks again.

The following user(s) said Thank You: Jerome

Please Log in or Create an account to join the conversation.

Time to create page: 0.058 seconds
Powered by Kunena Forum