Checkout not working

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9 years 4 months ago #226760

-- HikaShop version -- : HikaShop 2.6.1
-- Joomla version -- : 3.4.0
-- PHP version -- : 5.3.0
-- Browser(s) name and version -- : Goole Chrome
-- Error-message(debug-mod must be tuned on) -- : /index.php/shop-now.html

Checkout not working,its redirecting to the
php/shop-now/product/listing.html

Hi Nick

I am having problems with the checkout on my site.Its not linking to the checkout page and I have tried everything.

Is it fine if I give you the details of my site?

Thanx in Advance

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9 years 4 months ago #226775

Hi,

The problem is that the cart is not being kept from one page to the other on your website and thus, when you go to the checkout, the system doesn't see anything in your cart and redirect you to the listing. So the problem is not with the checkout but with the user session on your web server which is being lost from one page to the other.
Try changing the "session handler" setting of the Joomla configuration.

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9 years 3 months ago #227106

Thanx Nicholas

But its not solving the Problem.I changed the Session Handler to None and changed it to XCACHE ,but still the problem persists.

Thank you

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9 years 3 months ago #227118

i have the same problem (using Hikashop 2.6.0 though).
But in my case i noticed it only happens as guest user and only in the category listing. So when adding the product from the product view page it works as expected.

Last edit: 9 years 3 months ago by raven-worx.

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9 years 3 months ago #227136

Hi,

Could it be that you configured some limitations in the Products>Limits menu which would prevent the system from adding the product to the cart ?
In such cases, you should see an error message after the add to cart but only if your template is able to display error messages.
So please try again after switching to the default template of Joomla in order to make sure that the error messages are being displayed on your website. If you get an error message at that point, please provide it.

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9 years 3 months ago #228239

sorry for the late answer.

No i dont have any product limits set.

As i said the issue only happens in the category-product-listing as guest user, but works from the product page itself.

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9 years 3 months ago #228242

Hi,

So could you try with the default template of Joomla as I asked in my previous message ?
Does it work with it ?

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9 years 3 months ago #228661

same result with standard template.
No error message i shown. Just that the article was successfully put into the cart.
Then going to the cart shows the message that it is empty.

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9 years 3 months ago #228664

Hi,

You could try updating to the latest version of HikaShop, but I guess you'll get the same issue.
Try changing the "Use AJAX when possible for add to cart buttons" setting of the HikaShop configuration and see if that helps.
If not, try changing the "After a product is added to the cart" setting.
If none of them help, all I can think of is an issue with the user session on your server. Try the same thing with a copy of the website on your local computer with xamp or wamp and see if that works. If yes, then the problem is really with the user session of the server and you'll have to contact your hosting provider support for help on that so that the session is not lost from pages to pages.

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