Checkout Workflow issues

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9 years 3 months ago #228211

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8

I am not sure what I am doing wrong, but the checkout workflow is confusing for users and I can't figure out how to fix it.

Currently I have it setup for 2 steps with guest checkout only -

Step #1 - Cart, Login, Address, Shipping, Status
Step #2 - Payment, Coupon

Seems simple enough. The problem is that on Step #1 once the user enters their email and address information, when they submit the form, it doesn't go to step #2. It stays on step #1 and they have to click the next button to get to the payment step.

We originally had it setup as a single page checkout, but we had the same problem. The user entered all of their information, submitted their order, but they still had to click another button to actually submit the order. We had a lot of customers calling about their orders because they never actually submitted the order.

That extra click is causing a lot of issues no matter how we set up the checkout workflow. Is there no way to configure the cart with guest checkout that doesn't have the extra click??

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9 years 3 months ago #228241

Hi,

There is. Leave the user login view on its own step and the system will switch to the next step automatically.
The issue with your workflow is that the login procedure resets the address and shipping view (as they might change due to the information entered by the customer) and thus the system needs to stay on the same page.

The following user(s) said Thank You: BNRBranding

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  • Posts: 42
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9 years 3 months ago #228424

Perfect! This is the first time we've used guest checkout only so it's a little different than we're used to. This is exactly what I needed, thank you!

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