Hikashop system does not except orders - shopping cart remains empty

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  • Hikashop Business
3 months 1 week ago #306398

-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.6
-- PHP version -- : 7.3.4
-- Browser(s) name and version -- : Firefox 65

Customers are not able to order a product as the shopping cart remains empty.
What to do?

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3 months 1 week ago #306400

Hi,

The link you provided doesn't work. It gives a 404 error and I can't find any way to get to products on your website to try to reproduce the issue to be able to analyse the situation.
Could you provide precise instructions to reproduce the issue ?

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  • Hikashop Business
3 months 1 week ago #306416

Link is active now: www.hollebollegijs.eu/bestellen

Websitepage has a menu-item [Winkelwagen] and a module [Winkelwagen]
After ordering one product [Tonijnsalade] the shopping cart module [Winkelwagen] is empty as if nothing was ordered.
If I click on shopping cart [Winkelwagen] in the menu it shows me the product which was ordered before the last product, so before [Tonijnsalade].
Please try yourself to order a product and see what happens.
It seems to me that there is some kind of memory problem. Shopping cart menu shows does not show the latest product but the product which was ordered before that.
And meanwhile module shopping cart shows empty where as menu shopping cart does show the very first product ordered, and this shopping cart product cannot be deleted.
I understand it is very confusing, but please give it a try yourself and see what happens.
Many thanks in advance!

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3 months 1 week ago #306418

Hi,

From what I can see on your website, you have some caching on your pages.
If I access www.hollebollegijs.eu/bestellen/ , I see the cart module emtpy.
If I add a product to the cart (for example on the page www.hollebollegijs.eu/bestellen/product/1-broodje-ei ) and reach a new page (for example www.hollebollegijs.eu/bestellen/product/...van-holle-bolle-gijs ) I do see the product in the cart.
But if I go again to the page www.hollebollegijs.eu/bestellen/ or the page www.hollebollegijs.eu/bestellen/product/1-broodje-ei , the cart module is still empty.
That's typical from when the page or the module is being cached and the cache is not cleared after adding the product to the cart.
So I would recommend to check whether you have some caching options/extension activated on your website, or some caching system on your server and try deactivating it.

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  • Posts: 4
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  • Hikashop Business
3 months 1 week ago #306433

Hi Nicolas, thank you for your swift answer.
Turn off the caching, Redis, implemented by the webhoster, did the trick.
All is working fine now.
Thank you very much for pointing me in the right direction.

Final solution:
My webhoster provides REDIS caching technique.
Please see attachment for the details that works for me fine now.

Attachments:
Last edit: 3 months 1 week ago by Ries.
The following user(s) said Thank You: Philip

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