Confirm email only required if no payment?

  • Posts: 59
  • Thank you received: 1
  • Hikashop Business
3 months 1 week ago #306662

-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.6
-- PHP version -- : 7.1

Hello,

Is it possible to configure hikashop to only send the email confirmation post checkout if the checkout failed? If the checkout was successful to auto confirm the account?

The workflow of requiring using to confirm their email address before being able to checkout is seeing a huge drop in checkouts.

Many thanks

Please Log in or Create an account to join the conversation.

  • Posts: 66630
  • Thank you received: 9810
  • MODERATOR
3 months 1 week ago #306663

Hi,

Joomla login system won't allow the login of a user account that hasn't been confirmed yet. So in that respect, the confirmation has to be done before the checkout can proceed.
However, the alternative is to activate the "guest" mode in your checkout.
There is a setting to let the customer choose between registration and guest mode, and there is another setting to propose guests to register after their checkout. You can find these settings near the bottom of the checkout tab in the HikaShop configuration.

Please Log in or Create an account to join the conversation.

Time to create page: 0.055 seconds
Powered by Kunena Forum