Email address already used

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  • Hikashop Business
1 week 3 days ago #309823

-- url of the page with the problem -- : temp5.p100.nl/
-- HikaShop version -- : 4.2.1
-- Joomla version -- : 3.9.10
-- PHP version -- : -
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : Email address already used

Although we want only guest checkout we get this error.
Email address already used


Try for instance: This email address is being protected from spambots. You need JavaScript enabled to view it.


Jan

Last edit: 1 week 3 days ago by janvankuijk.

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  • Posts: 231
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  • Hikashop Business
1 week 3 days ago #309827

I deleted all the users. And we are gonna test with this,!

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  • MODERATOR
1 week 2 days ago #309838

Hi,

Yes, this error will only happen if there is already a user account for the email address.
If you delete the associated user account, then you'll be able to guest checkout with the email address. Otherwise, you would have to login with the associated user account.

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