Do not show shipping cost until it's calculated

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1 week 6 days ago #322383

-- url of the page with the problem -- : www.luxminime.com
-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.20
-- PHP version -- : 7.2.31

Hi,
I have some free shipping options, but a shipping cost is displayed as soon as the client views the cart. They then leave the site because they think they have to pay for shipping.
Can you let me know how to remove visibility of shipping until it has been calculated.
Thanks.

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1 week 6 days ago #322399

Hello,

The solution will be to directly change the ordering of you shipping methods via "Hikashop->System->Shipping methods" and put the free shipping method first.

Kind regards,
Mohamed.

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1 week 5 days ago #322426

Hi,
Thanks for your help.
The free shipping method is already first?
Ideally, I would like no reference to shipping until the customer address has ben entered. Is this possible?

Regards,
Colin.

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1 week 4 days ago #322446

Hello Colin,

In that case you should make sure that the free shipping available to your customers as soon they put an item in their cart, and that their default shipping address match with the restriction your have set for that shipping address.

You can for example clear your browser cache and session and test it again.

Kind regards,
Mohamed.

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1 week 4 days ago #322481

Hi,
The shipping cost shows before any address information is entered?

Regards,
Colin.

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1 week 3 days ago #322491

Hello Colin,

Yes, the checkout will always pre-select the first information the first shipping method available based on :
- Products in your cart
- Your default shipping address that you can configure through the user control panel on the "Adresses" tab

Kind regards,
Mohamed.

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1 week 3 days ago #322532

The first shipping method is free?
There is no user address to configure because they have not even registered as a user yet?

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1 week 3 days ago #322535

Is there a way not to show any shipping information until it has been calculated?

Regards,
Colin.

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1 week 2 days ago #322552

Hello,

There is no user address to configure because they have not even registered as a user yet?

Then the first shipping method which have no zone restriction will be displayed.

Is there a way not to show any shipping information until it has been calculated?

Sure, but it will require customization of the "show_block_cart" file of the "checkout" view of your front-end template via "Hikashop->Display->Views".

Kind regards,
Mohamed.

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1 week 2 days ago #322575

Thanks Mohamed,

I will need to customise the "show_block_cart" file.
Can you let me know which line I need to comment out.

Regards,
Colin.

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1 week 9 minutes ago #322608

Hello Colin,

Well, if you just want to always hide the shipping price through the cart detail line, then you still have the "Show shipping price" through the "Cart" step of your checkout workflow.

Else you'll have to adapt the code through these lines :

if(!empty($this->options['show_price']) && !empty($cart->shipping) && !empty($this->options['show_shipping'])) {
?>
<tr>
	<td colspan="<?php echo $row_count - 2; ?>" class="hikashop_cart_empty_footer"></td>
	<td id="hikashop_checkout_cart_shipping_title" class="hikashop_cart_shipping_title hikashop_cart_title"><?php
		echo JText::_('HIKASHOP_SHIPPING');
	?></td>
	<td class="hikashop_cart_shipping_value" data-title="<?php echo JText::_('HIKASHOP_SHIPPING'); ?>">
		<span class="hikashop_checkout_cart_shipping">
<?php
	if(isset($this->value)) {
		echo $this->value;
	} else {
		$shipping_price = null;
		foreach($cart->shipping as $shipping) {
			if(!isset($shipping->shipping_price) && isset($shipping->shipping_price_with_tax) ) {
				$shipping->shipping_price = $shipping->shipping_price_with_tax;
				//$shipping->shipping_price_with_tax = 0.0;
			}
			if(isset($shipping->shipping_price)) {
				if($shipping_price === null)
					$shipping_price = 0.0;
				if(empty($this->options['price_with_tax']) || !isset($shipping->shipping_price_with_tax))
					$shipping_price += $shipping->shipping_price;
				else
					$shipping_price += $shipping->shipping_price_with_tax;
			}
		}
		if($shipping_price !== null)
			echo $this->currencyClass->format($shipping_price, $cart->full_total->prices[0]->price_currency_id);
	}
?>
		</span>
	</td>
</tr>
<?php
}

Kind regards,
Mohamed.

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6 days 4 hours ago #322663

Hi Mohamed,

Thanks for this.
I have checked the Workflow and I can't see the "Show shipping price" option?

Regards,
Colin

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6 days 3 hours ago #322665

... also, I tried the code but it still adds a shipping cost in the total?

Regards,
Colin

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5 days 14 hours ago #322674

Hello,

This code will only change the way the shipping price line is displayed.

Regarding the "Show shipping price" , you'll find it through the cart step of your checkout workflow via "Hikashop->System->Configuration->Checkout"

Kind regards,
Mohamed.

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Last edit: 6 days 39 minutes ago by Mohamed Thelji.

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5 days 5 hours ago #322705

Hi,
Please see the screenshot I have already sent. The option "Show shipping price" isn't there.
I'm losing money because of this. Can you take a look at the secreenshot asap and advise.

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4 days 13 hours ago #322709

Hello,

You're right, seems like that option wasn't added, we'll test it again on our end, add it through the last Hikashop version and notify you so that you'll just have to download it through our website, and install it.

Kind regards,
Mohamed.

Last edit: 5 days 16 minutes ago by Mohamed Thelji.

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3 days 20 hours ago #322776

Hi,

Thanks for this.

Can you let me know how long it will take. Also, just to confirm it will not add any shipping cost to the total until it is calculated.

Regard,
Colin.

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3 days 39 minutes ago #322794

Hello Colin,

We just made a new package with that new option, you'll just have to download it through our website, install it and test it again.

Kind regards,
Mohamed.

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2 days 16 hours ago #322817

Hi,

Installed and tested, but it's just the same.
"Show shipping price" is set to "No".
I place an item in the cart and it displays a shipping cost. I enter addres details and the shipping cost goes to zero.
I am losing sales because customers are leaving the site thinking thet have to pay postage.
I need this fixing ASAP please.

Regards,
Colin.

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59 minutes ago #322832

Hello Colin,

Do you have a customization on the "Show_block_cart" file of the "Checkout" view of your front-end template ? If that's the case, you should remove it and test it again.

Else, can you send use a temporary back-end access to your website, so that we can directly test it? Thank you.
You can send it using our contact form and specifying a link to that thread in your message:
www.hikashop.com/support/contact-us.html

Kind regards,
Mohamed.

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