Hi,
I do not need a SSH access. I need a FTP access or any other mean to be able to edit the files of the website.
Since I'm not able to reproduce the issue on my end, I need to do debugging in the file media/com_hikashop/js/hikashop.js and the file media/com_hikashop/js/drawer.js and the file components/com_hikashop/views/product/tmpl/cart.php
And maybe other files down the road depending on what I find.
Debugging an issue like this is a complex process. It will probably require that I spend 1 or 2 hours on this. If we have to have a back and forth together each time, it will easily take weeks, and between reading your messages, remembering the whole situation and what happened 1 or 2 weeks ago, replying to you, the misunderstandings, etc, I'll easy spent days on this. It's not workable.
If you're not confortable with providing access to your live website, please make a copy of the website and provide access to that copy. You can even delete sensitive data from it. I actually don't necessarily need much in the backend. I could probably do without a backend access even, as long as I can edit the files.
And if you can't or don't want to provide a FTP access, then consider installing a file manager extension on your website to be able to edit the files of the website via the backend of the website:
extensions.joomla.org/category/core-enha...ts/file-management//
That way, it doesn't require complex FTP setup, and only the files of the website are accessible, not the other files of the server.
If nothing of that is possible, then I'm afraid I can't look into the issue on your website. In that case, please deactivate the drawer function and wait for us to find someone else with the issue where we can look into the issue properly.