not receiving registration email

  • Posts: 403
  • Thank you received: 0
  • Hikashop Business
3 months 1 week ago #307274

-- HikaShop version -- : 3.5
-- Joomla version -- : 3.8.1
-- PHP version -- : 7
-- Error-message(debug-mod must be tuned on) -- : none

hi

i am receiving the order but i do not receive the registration emails

tested php mail and it is working fine

is there something i need to do?

thanks

Last edit: 3 months 1 week ago by ronron.

Please Log in or Create an account to join the conversation.

  • Posts: 66841
  • Thank you received: 9875
  • MODERATOR
3 months 1 week ago #307276

Hi,

Which "registration email" are you talking about ?
The confirmation email which is sent to the customer when he registers and he needs to confirm his account ? Or the notification sent to the admin for newly registered users ?
Also, on which pages do you have the issue ? The Joomla registration page ? The HikaShop registration page ? The checkout registration ? Two of them ? All of them ?
And finally, if it's an email that is sent by HikaShop, then you should see it in Customers>Emails history. Do you have it there ?

Please Log in or Create an account to join the conversation.

Time to create page: 0.050 seconds
Powered by Kunena Forum