Subscription status not changing after end date.

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  • Hikaserial Subscription Hikashop Business
14 hours 43 minutes ago #373121

-- HikaShop version -- : 6.5.2
-- HikaSerial version -- : 6.1.1
-- Joomla version -- : 5.4.6
-- PHP version -- : 8.2
-- Browser(s) name and version -- : Edge151.0.4129.93
-- Error-message(debug-mod must be tuned on) -- : None

The title says it all. Our subscriptions don't end after their end date. Including a screen shot. No changes in the configuration since setup 2 years ago. Was notified only recently, but apparently happening since about 2 months.

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  • MODERATOR
1 hour 36 minutes ago #373124

Hello,

Can you please verify that the "cron task" is correctly executed in your website?
www.hikashop.com/support/documentation/1...ashop-cron-task.html

HikaSubscription needs to the cron to perform automatic action, such as the expiration of the subscriptions.
But there are some "fallbacks", like the checks of user subscription when a user login.

Regards

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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