HIKASHOP ESSENTIAL 60€The basic version. With the main features for a little shop.
HIKAMARKETAdd-on Create a multivendor platform. Enable many vendors on your website.
HIKASERIALAdd-on Sale e-tickets, vouchers, gift certificates, serial numbers and more!
MARKETPLACEPlugins, modules and other kinds of integrations for HikaShop
-- url of the page with the problem -- :
furnitureandthings.com/product/contact/cid-3581
-- HikaShop version -- : HikaShop Business: 2.3.5
-- Joomla version -- : Joomla! 2.5.28
-- PHP version -- : 5.4.13
-- Error-message(debug-mod must be tuned on) -- : .
After updating hiksaship the contact via product page is not working.
While there is no error - the email is not sent.
1. Email works as I've tested directly
2. Joomla email works as I've sent via other components internal server email
3. However the contact product page is not sending any emails AFTER update to hikashop business. It worked before. It seems to be successful after selecting ok but email is never sent.
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Hi,
I've done a test on our end with the latest Business edition and we have no problem with the contact form and can send emails.
Do other HikaShop emails work on your website ?
For example, if you try to send an email notification for an order from the backend, or if you try to register via the HikaShop registration form with the user account notification activated ?
Which version/edition of HikaShop were you using before ?
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Yes I do receive an email when creating an order. However the contact via product page still does not work.
Really important for this business. I'd be happy to give you credentials to look at this issue.
Unfortunately I do not remember prior version . I'ts been about 2 years since they updated. I just purchased and updated to your newest version two weeks ago.
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btw this is really important We are losing sales every day because of this issue. So please direct us in how to solve this. Thanks!
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Hi,
We are not able to reproduce the issue on our end.
Do you have edited the "contact_request" email ?
If no, you can give us a ftp access via private message or via our contact form.
Don't forget to give the url to that topic in the message.
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I have not edited. I have sent you contact info.
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Hi,
I have done many tests, and it seems to be coming from a plugin using a function "onBeforeSendContactRequest()".
Please check your plugins, starting by the ReCaptcha one if enabled.
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thanks for your reply. Can you further explain what you mean by:
" it seems to be coming from a plugin using a function "onBeforeSendContactRequest()"
What am I checking for?
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Hi,
The ReCaptcha plugin that we provide can display a captcha on the contact form and reject the contact request if the captcha filled by the user is wrong.
It looks like you have it installed but there is no captcha displayed on that contact page.
So it could well be that you have the captcha plugin configured to display the captcha on the contact form but that it's not able to because of some customization of the contact view, but the check is still done and since the user cannot enter the captcha, the contact request is always rejected.
So try to deactivate the recaptcha plugin and see if that helps.
If yes, then it's a problem with either the recaptcha plugin settings or the file "contact" of the view "product" that was customized via the menu Display>Views.
If no, then the problem is elsewhere. It could potentially be another plugin, or it could be that your email server cannot send HTML emails, or emails with enbedded images, or emails with mutliple parts, etc. And you should check the Emails settings of the HikaShop configuration with your hosting company.
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I did what you said and tried a number of other things and this still does not work after the upgrade. my client is obviously very frustrated.
Can I PM you the credentials so you can test yourself and fix it.
This is of highers priority and since i paid for this upgrade really need it to work as it did before the upgrade.
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Hi,
Please use the "contact us" form to send us such private information.
Regards,
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Hi,
Thank you for the access.
I've done a test on your website but the contact request works just fine:
take.ms/XI8Yn
In order to do my test, I've changed the "from address" setting of the HikaShop configuration to one of my email addresses so that I could receive the contact request instead of you receiving it. So the problem is definitely not coming from the update.
Either your email server is blocking the emails for some reason (and you should contact your system administrator/hosting company for help) or the emails arrive in your spam folder and you didn't notice them. Because as far as I could see, the contact form is working fine on your website.
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I really appreciate the test you did and the explanation but I did it again and here are my results.
1. Sent to a yahoo email address (did not show up)
2. Sent to an email hosted on hostgator (did not show up)
3. Sent to an gmail account (did not show up)
While I understand that it worked on your account could it be that your junk mail autodelete setting are pretty much sent to 0 as I know in the cases above if they see strong spam it just gets deleted and does not even show up in the mailboxes. So perhaps with the upgrade with the way the form is handled is sees it strongly as spam as I find it hard to believe that the emails do not show up in yahoo, gmail, or a hostgator account...
Any direction?? as my client is quite frustrated and its hurting their sales dramatically and this worked with no problem before the upgrade.
Thanks!
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Hi,
As you can notice in the Nicolas' screenshot, he send his test email to a gmail account.
The little star at the top left is specific to gmail.
You can add some debug traces in the HikaShop product controller in order to check that the email is sent; but I will more recommend you to check the server mail log in order to see how the contact emails are managed after that because if Nicolas received it, it means that the emails are sent.
I don't know what was your version before your last update, but the last modification in the "contact" email was in september for a fix in the product url ; previous modification was at the beginning 2014 (around one year ago) so that means that if you updated from a recent version (2014) of HikaShop the contact system is the exact same as before the update.
Regards,
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Ok I understand what you are saying. But still I've tried 5 different email addresses and not one of them gets a form.
Something has to be wrong ( I know the email address work and the server is good as other emails work)
So frustrating after paying for an upgrade.
Can you at least tell me how to do this as you suggested?
You can add some debug traces in the HikaShop product controller in order to check that the email is sent;
I did the server mail log and that was clean -- so thats not it.
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Hi,
Okay, so in order to be sure.
Your current configuration is for the email "gteigland@XXXXXXX" ; so when you submit a contact form, you receive the message to that specific email.
This email also receive the payment notification and the order creation notification.
Are you receiving the payment notification and the order creation notification ?
When Nicolas made his test, he change the setting for the "From email" in the HikaShop configuration and then submit a test sample for the product contact ; and he received correctly the email.
I made an another test just right now.
I changed temporally the "from address" setting in your HikaShop configuration to : This email address is being protected from spambots. You need JavaScript enabled to view it.
Then, I went to the
www.yopmail.com
website and ask to see the box "test_hikashop" ; And I saw the product contact email.
Yopmail is a service which provide "junk" email boxes and does not have any spam filter.
I invite you to perform the same kind of test.
Regards,
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