product not showing

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10 years 1 week ago #201353

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : chrome

menu item " products listing" is showing the products in that specific category, but the product itself is, when selected/clicked , not showing up.(until now, for the last 2 years everthing worked fine!?)
Regards

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10 years 1 week ago #201355

Hello,

menu item " products listing" is showing the products in that specific category, but the product itself is, when selected/clicked , not showing up

Can you give me more information about your issue so that I can understand and reproduce it on my end ?
Thanks.

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10 years 1 week ago #201376

Changed the alais of the category ( ext. url and parent hikashop products listing)
In hikashop's SEF url options I enabled 'Remove products and categories id in URLs' .
IN global configuration enabled conservative caching and Gzip Page Compression.

Regards

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10 years 1 week ago #201388

Can you test it without any SEF option and module ? so that we can now if it's coming from it ?
Thanks.

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10 years 1 week ago #201452

System - SEF disable
Search Engine Friendly URL - NO

Same problem still

Regards

Last edit: 10 years 1 week ago by Rene.

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10 years 1 week ago #201496

Only new added products are showing the product page.
also I updated Hikashop a week ago to the latest version.Maybe thats causing the problem??

Last edit: 10 years 1 week ago by Rene.

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10 years 1 week ago #201513

Hi,

Can you please provide us some way to access to your website ?
There is a password protection so even if we have a link to your website, we are not able to see your issue directly.
Please use the "contact us" form with a link to that thread to send us such private information.

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10 years 1 week ago #201540

Hi,

Can you make sure that the "activate smaller URLs" option of the HikaShop configuration is turned on in your HikaShop configuration ?
That should normally help solve the problem.

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10 years 1 week ago #201690

"activate smaller URLs" ON!
All fine now!!! :)

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