404 Error when clicking on product or options

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9 years 9 months ago #211197

-- HikaShop version -- : 2.5.2
-- Joomla version -- : 3.4.3

If you go to https://www.rosmini.school.nz/community/shop and click on options for my product you will see my error.

I did notice it doing the same thing once when I clicked on the actual product for more details.

Last edit: 9 years 9 months ago by rcadmin.

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9 years 9 months ago #211205

I have the same problem with this shop!
When you click on a product image the site returns a 404 error

Try the first product on the left...
www.danskblokart.dk/index.php/web-shop/b.../category/25-diverse

Cheers

/Claus

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9 years 9 months ago #211199

Hi,

The link for the product is

https://www.rosmini.school.nz/shop/product/1-1st-xv-training-camp
But when you try to open the page, you're redirected to
https://www.rosmini.school.nz/index.php?option=com_content&view=article&id=1458
That redirection is not something provided by HikaShop.
Please check your SEF settings and youor SEF extension or any plugin which can generate redirection.
Please also check that you do not have any canonical URL configured for your product.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #211308

Ouch this is going to be difficulty for me to resolve so I would be greatfull for some pointers.

The only SEO that I know I am using is the system settings:



Further the custom 404 error was set up following: docs.joomla.org/Creating_a_Custom_404_Error_Page (if I remember correctly).

Any suggestions how I proceed?

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9 years 9 months ago #211310

@rcadmin:
Try to turn off the "force canonical URLs on listings" setting of your HikaShop configuration page.

@info@cheops.dk:
It works fine:
take.ms/8ElS6
take.ms/emFLj

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9 years 9 months ago #211334

That did it... sorry I missed it earlier. What doe I loose by not using that?

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9 years 9 months ago #211370

I found it myself :)

Tanx for super support ;-) ;-)

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9 years 9 months ago #211372

Hi,

@rcadmin
The URL of the product page might not always be the same based on the location from where you're accessing it.
But that's not really a problem since the canonical URL will still be provided to crawlers.

@info@cheops.dk
Good to know that your problem is solved.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #211666

With reference to the above I am noticing this behavour in my backend too. I went to edit a view but when I tried to save, I got redirected and the data was not saved.

Just tired editing the language file and the same thing happened too

Last edit: 9 years 9 months ago by rcadmin.

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9 years 9 months ago #211681

Hi,

The SEF system is not used on the backend.
So even if the result is the same, the cause is bound to be totally different.
This is probably caused by a security module of your web server which prevents you from sending PHP code/ini file code in your requests.
Turn off that web server module or configure it to not check on that and it will work.
Or directly edit the files via FTP to circumvent the problem.

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9 years 9 months ago #211736

I now realise that this has nothing to do with the Hika products and so won't continue with a post after this but just to ask one more question. It has now also started happening when I try and edit a particular article. Could it maybe be a virus?

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9 years 9 months ago #211745

No, I don't think a virus would do that.
Here is a thread talking about the same problem you're having (as far as I can see):
www.hikashop.com/forum/2-general-talk-ab...74-saving-views.html

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9 years 9 months ago #211765

Thanks for that. I have just come to the same conclusion 30 min earlier. I build a plain Joomla site without any extensions and then added an article. If the article was above a certain length the issue then raised it's head.

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9 years 9 months ago #211848

Yip is was "modsecurity" ... all sorted :) Thanks again

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