Can't add variant image

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10 years 2 weeks ago #211979

-- url of the page with the problem -- : Localhost
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.4.43
-- Browser(s) name and version -- : Edge, Chrome, Firefox

When I press the button to add a variant image, nothing pops up.

On Chrome, The Upload Image will work, but not the Add Image

On Firefox They both work.

Last edit: 10 years 2 weeks ago by KeithBlow.

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10 years 2 weeks ago #211990

Hi,

I am not able to reproduce your issue in our demo website (except that because the image generation does not work it's not possible to "see" the thumbnails even if the image is right added).
I used Google Chrome and perform a test with the "add image" button on a product variant (Star stilettos).

Do you have some javascript errors in your browser ?
Or did you do something different when using Firefox ?

Can you reproduce the issue with our demo website ?
demo.hikashop.com/administrator/index.ph...sk=edit&product_id=2
Best is to select that image because it already have his thumbnails generated :
demo.hikashop.com/media/com_hikashop/upl...tolia_22219014_s.jpg

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 2 weeks ago #212051

The demo didn't work either. But it seems it was a Chrome addon that was interfering. However I can't pinpoint which one. Though Microsoft Edge doesn't use addons so I'm not sure why it wouldn't work.

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10 years 2 weeks ago #212064

If it's not one thing it's another. While I seem to have the image problem licked, I can not add variant descriptions. It just won't save. I've tried several different browsers. I can't even save on the demo site

Update:

So the the "Save" button right above the Variants doesn't seem to save the description. What I've been doing is writing the description and clicking on the "Save & Close" button at the top. This seems to work.

Last edit: 10 years 2 weeks ago by KeithBlow.

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  • Hikashop Business
10 years 2 weeks ago #212084

We're experiencing a similar issue using Joomla 3.4.3 and Hikashop Business 2.5.0.

1) I manually added a variant, clicked the variant's "save" button and the variants disappear from the variant list. I click the top "save" button and then the variants are visible again.

2) Once I have a Variant saved I add variant specific details - price, description, custom field values - click the variant's "save" button and the details appear to be saved but the variant list is gone again. I click the top "save" or "save and close", at which point the variant list is visible again. However, at this point the variant details are gone - the field values I added are blank. There appears to be no way to save the variant details. They are gone when I save the full product.


3by400, Inc.
3by400.com
Websites that Work, Marketing that Matters

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10 years 2 weeks ago #212086

Hi,

The product description is a known issue and I have already provide a fix for HikaShop which is currently under testing.
Please continue on that thread for that issue.
www.hikashop.com/forum/content-creation/...indows-7.html#211716

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikashop Business
10 years 2 weeks ago #212151

In our testing, its not just limited to the description box. We also added values for pricing and custom fields and those did not save either.


3by400, Inc.
3by400.com
Websites that Work, Marketing that Matters

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10 years 5 days ago #213054

Hi,

We can't reproduce your reported issues.

First, please be sure that you're using the latest HikaShop 2.5.0 build.
Can you provide details to reproduce the problem in our side ?
If you can also reproduce the problem in our demo website, it will be easier for everyone (so we will have a common base).
Knowing the browser you are using will be useful too. If you have some javascript errors in your browser, it could also explained some of the issues ; like if you're using a special backend template.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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