Hikashop Upgrade not Successful

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10 years 1 day ago #212912

-- HikaShop version -- : 2.5.0

I have installed the Hikashop Essential Package via Joomla ad it has not upgraded at all.
It still says HikaShop Starter 2.5.0.
What can I do to solve this problem?

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10 years 21 hours ago #212913

Hi,

Please check that the installation gave you a success result.
You can read that documentation page which explain the most common installations issues and also how to perform an install "by ftp" :
www.hikashop.com/support/support/documen...-install.html#errors

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 11 months ago #213609

Im replying in regards to the Hikashop Upgrade.
It turns out that I have used the wrong Hikashop Package for the upgrade.
I ordered the Hikashop Essential Package and I checked My Subscriptions. It only has the Hikashop Starter Package.
I have sent a request last week in regards to my order. I have not received a response from Hikashop.

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9 years 11 months ago #213612

Hi,

We made you a reply few hours after your message ; you never replied to it.
We told you that you bought the wrong product ("Essential to Business" and not "HikaShop Essential").
We also made you a proposal and we were waiting for your answer.. And we are still waiting for it since that day.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 10 months ago #215968

Hi, I have installed the starter pakket of hikashop now I want to update to Hikashop essential. I have buy an upgrade to Hikashop essential, but wen I install the essential version the installer give me a white screen, but no update has completed.
How can I solve this, please.

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9 years 10 months ago #215969

Hi,

If you have a white screen, it is probably caused by a PHP fatal error.
Please check your PHP error log or set the "error reporting level" to "maximum" in your Joomla global configuration.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: artilla

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9 years 10 months ago #216038

Thankx, I am looking to it and let you now if this solved the problem.

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