Every 2 days Error 500 on shop

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9 years 3 months ago #229415

-- HikaShop version -- : 2.6.1
-- Joomla version -- : Joomla! 3.4.4
-- PHP version -- : PHP Version 5.5.9-1ubuntu4.14
-- Browser(s) name and version -- : ALL
-- Error-message(debug-mod must be tuned on) -- : Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at This email address is being protected from spambots. You need JavaScript enabled to view it. to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Hello,
I have installed latest version of Hikashop on Joomla 3.4
Sometimes, every 1 or 2 days I have error 500 on the shop.

This is my PHP info:

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On the error log of the server I have several:

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I need to ask my hosting administrator to reboot the machine every time. Please help me, I can modify php.ini with your suggestion.

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9 years 3 months ago #229421

Hi,

I'm sorry but there is currently no information which explain the error 500.
Your web log just say that it does not have any content from PHP ; but I suppose that you might have some errors in your PHP log.
Without more information ; we can't help you but we cannot know if you have a problem with HikaShop or with something else.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 3 months ago #229697

Hi,
here it is:
[Wed Feb 10 00:26:17.476384 2016] [fastcgi:error] [pid 58312] (104)Connection reset by peer: [client *.*.*.*:18050] FastCGI: comm with server "/var/www/***" aborted: read failed
[Wed Feb 10 00:26:17.476446 2016] [fastcgi:error] [pid 58312] [client *.*.*.*:18050] FastCGI: incomplete headers (0 bytes) received from server "/var/www/***"

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9 years 3 months ago #229699

Hi,

Sorry, it's not from your PHP error log.
It is still from your webserver log.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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9 years 3 months ago #231006

We still continue having many errors.

[Tue Feb 23 16:53:31.356943 2016] [fastcgi:error] [pid 14016] [client 79.1.123.71:51791] FastCGI: incomplete headers (0 bytes) received from server "/var/www/clients/client2/web60/cgi-bin/php5-fcgi-185.109.184.140-80-colossiarte.it", referer: www.colossiarte.it/administrator/index.php?option=com_hikashop
[Tue Feb 23 16:53:31.934758 2016] [fastcgi:error] [pid 14016] (104)Connection reset by peer: [client 79.1.123.71:51791] FastCGI: comm with server "/var/www/clients/client2/web60/cgi-bin/php5-fcgi-185.109.184.140-80-colossiarte.it" aborted: read failed, referer: www.colossiarte.it/administrator/index.php?option=com_hikashop
[Tue Feb 23 16:53:31.934857 2016] [fastcgi:error] [pid 14016] [client 79.1.123.71:51791] FastCGI: incomplete headers (0 bytes) received from server "/var/www/clients/client2/web60/cgi-bin/php5-fcgi-185.109.184.140-80-colossiarte.it", referer: www.colossiarte.it/administrator/index.php?option=com_hikashop

Where we can read PHP error log?

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9 years 2 months ago #231015

Hi,

You should see that directly with your web hosting.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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