update to hikashop business 2.6.2

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9 years 1 month ago #238117

I have a problem after a restore executed with akeeba backup. I reinstalled hikashop business 2.6.1 and installed the Nonumber tooltip extension, which i used on the /product/img_title page. The tooltip works, everything seems ok except that no custom fields are visible on the product page (they are showing and are editable in the back-end). I tried to fix it by upgrading to 2.6.2 (several attempts, with backend upload from joomla and ftp-upload to /tmp). the upload starts but fails with a blank page (just an * showing). On the update page there are several warnings: you reached the maximum number of downloads for this version; "invalid extension update".
Another issue is that I cannot remove some installation files from a previous install attempt with filezilla, obviously the permission is denied, although filezilla gives no warning, and I tried to set the permissions to 777 several times (see screenshots). I could rename the files but not remove them.
I would like to be able to update again, and then see if the display problem is also fixed. (our site is still in a development phase, not all menu-items are visible to everyone). There is public access now to www.oudmanschoenen.nl/index.php/webwinkel . This is a category-list .Clicking on a shoe shows the product page without custom fields, although they are not set to be hidden anywhere.
I already followed the advice given in post #235285 etc.without result.

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9 years 1 month ago #238118

Hi,

The blank page during the installation procedure indicates the Joomla install process hit a restriction of your web server.
To circumvent that, you can follow the instructions of the "install via FTP":
www.hikashop.com/support/documentation/5...-to-install.html#ftp

However, the display of custom fields will work the same regardless of the version you're using.
You've configured custom fields of the table "product". These will only display on the product page the value that you entered in the products in them. So either you didn't enter a value in the field in the product edition, or you actually don't want custom fields of the table "product" but of the table "item" which will display on the product page of the frontend.

The following user(s) said Thank You: info@oudmanschoenen.nl

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  • Posts: 3
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9 years 1 month ago #238211

I repeated the installation of the 2.6.2 from a subdirectory undet /tmp and now it succeeded.
Also the custom product fields show again on the product page, so there must be some relation.
I'm glad everything works now as it should.

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