Thumbnail No Longer loading on New Products after update

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3 months 1 week ago #308273

-- url of the page with the problem -- : www.miniaturemohairbears.co.uk/miniature-bears-for-sale
-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.8

Hi
Since we upgraded to 4.1.0 any new products added do not show the thumbnails on the category pages. The main image is also not longer shown on the product page unless you select one of the thumbnails below.
Is there a fix for this?

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3 months 1 week ago #308274

Hi,

I'm not sure why you would have that problem only for some thumbnails and not others or even only for some sizes and not others for the same image.
The simplest will be to deactivate the webp image support on your website.
To do that, add an entry with the namekey add_webp_images and the value 0 in the table hikashop_config via your PHPMyAdmin.

The following user(s) said Thank You: Freakmode999

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3 months 1 week ago #308286

I will try that and let you know how it works. The missing images are only for new products added since the update, existing products added prior are fine

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3 months 1 week ago #308321

Works great - many thanks

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