Stripe Payment Fee added to order

I've setup Stripe (V.2) to calculate the fee per order at 0.30 + 2.9% and this works fine except it ADDS the amount to the customer's order total when I need it not to do that. Is there a setting that I can alter?

I actually want the fee to be deducted from the amount that I use to calculate the vendor fee from. see image below. Instead it's adding it the net amount. does this work differently in Stripe (V 3.0)?

Hi Nicolas, No, it doesn't work like that at all. See attached images.

The first is the sales order in Hikashop, the second is the sales receipt in Stripe.

This second one shows the facts.



As you can see the order value is incorrect. The customer either pays extra on top of the order price, OR they get a discount on the order price.

What actually needs to happen is that it is calculated in the same way as the VAT and deducted before the net figure but after the customer has paid the full price for the item. Then the amount left for the Vendor fee to be calculated is going to be 2.60 euros (net of the VAT and CC Fee).

I can't see any other way to do it. It MUST be treated in the same way as the VAT whichever way you work it.

Hi Nicolas

There's another issue that relates to this in that the credit card fee, whilst essential to correctly cost a sale, isn't usually shared on a bill of sale because it's only relative to the site owner and the vendor (and possibly not even the vendor). So, whilst there is a need to record this and account for it in the COGs (Cost of Goods Sold) there is, generally speaking, nowhere it needs to be displayed outside of the owner's accounting.

I mention this because it's a feature that doesn't work the way it is intended and I know you're working on Stripe V3.0 and this might still be relevant.

Unless a fix is put in place this aspect will have to be disabled because it results in incorrect values. However, it's unlikely to be useful even when fixed because of the above point.

As an aside, it is probably possible for the site owner to obtain the cost of the transaction from the payment provider's reports so it may not be necessary to include it at all if the above can't be resolved.

Regards

Hi

Sorry about this, but I've just discovered another issue with this payment setup.
Attached image explains.

Nicolas, I think you have designed a programmer function that looks good, but doesn't work for most ecommerce businesses.

I've been on thousands of eshops over the last ten years. I buy nearly all my items online. I have NEVER seen this option for the user. I wouldn't be interested in the slightest in using one system over another. In fact, 90% of the eshops I visit only have one option for payment. Nowhere in the world do the credit card companies ADD a fee to your purchase price as a buyer. They ALWAYS charge the retailer for this fee. Same with a discount for this fee - it just DOESN'T happen.

With Hikamarket there IS value to be gained in providing the VENDOR with alternative methods of payment so THEY can decide to pay less for their users's purchases, but in neither of these options is it offered as an absorbed cost and yet it should be.

You have designed a very sophisticated tool which is of no use to me in any of my ecommerce shops.

Regards

Nicholas,

You're quite right. The fee is normally absorbed by the merchant and I'm not trying to show the fee to the consumer (quite the opposite). If I calculate the fee the system not only shows it to the consumer, but either adds it or deducts it from their order.

I need it to do what it is supposed to do - calculate the CC fee and allocate it to the COG. Then, it goes into the total of net cost from which the sub-vendors can be paid their commission/royalties. e.g.

Item is sold for £3.99 on the front-end
Back-end calculation: - VAT £1.00= £2.99
CC fee: - 0.30 + 2.9% (0.39)= £2.60.
Royalty x 70%= £1.82 paid to subvendor.

There is zero benefit in calculating this charge unless it is allocated somewhere. There is no way to do that in Hikashop. Which is why I'm pointing it out to you so that you can either fix it, or not.

As a business (and ecommerce is a business) I need to account for all costs of goods to get to a point of profitability. The CC Fee is a real cost and it needs to go somewhere, just not to the consumer. Until you can fix that it's a non-usable feature except in 0.002% of e-shops. And that was my point. (your quote of several shops in tens of thousands proves my point).

If your programming V3.0 you should try and fix that if you can. Ideally there should be a dropdown box [allocate cost to] [VENDOR], [SUBVENDOR] or [CUSTOMER]

Regards