Issues with pdf invoice after migration

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  • Hikashop Business
14 hours 51 minutes ago #368585

-- HikaShop version -- : 6.1.0
-- Joomla version -- : 5.3.3
-- PHP version -- : 8.4.12

I finished migrating a webshop last week from joomla 3 to joomla 5. The webshop uses hikashop (ofcourse) and pdf attache invoice. Every week the owner of the shop sends the invoices. But since the migration the invoices are not working as expected. There is no invoice number created and the invoice is not send with the status that it is supposed to attach to.

At first I had the right invoice number but no attachment, so I updated the invoice plugin. That seemed to break the invoice numbers. I tried to delete the override made for the layout (flat layout) but that doesn't change anything.

I am out of options after over 2 hours of frustration about this. What am I missing here?

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5 hours 37 minutes ago #368589

Hi,

First, can you check the orders ? Is their status being changed to "confirmed" automatically after the payment ?
That's the condition for the invoice number to be generated.
If that doesn't happen, then the problem is with the payment method. For example, some payment gateways require that you provide the callback URL in your merchant account on their website. And thus, if you migrate, you might need to update that information.

You say that the invoice numbers were not generated anymore after updating the PDF invoice plugin. So, supposing that the PDF invoice plugin caused this, disabling it in the Joomla plugins manager should fix the invoice number generation. Can you test this ?
What if you manually change the status of an order from created to confirmed in the backend, do you get the invoice number generated ? Do you see an error message ? Which one ?

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