Products disappear when I upgrade to Joomla 6

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  • Hikashop Essential
1 week 1 day ago #370278

-- HikaShop version -- : 6.3
-- Joomla version -- : 6.02
-- PHP version -- : 8.5
-- Error-message(debug-mod must be tuned on) -- : White screen in the productes

My website was working fine, and all the products were displayed perfectly. I updated to Joomla 6, and now the articles aren't displaying. Only the categories are visible. I've checked all the settings and can't find the problem. I've cleared the cache, rolled back one version, and the products are displaying correctly again. As soon as I update Joomla again, the problem returns. What am I doing wrong? I've run error debugging, but I don't see anything that helps me understand what's happening.

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1 week 23 hours ago #370279

Hi,

I can see that I have a completely blank page when I access the page of a product on your website.
This indicates there is a PHP fatal error during the processing of the page.
The first thing to do in such case on a Joomla website (not only for HikaShop pages, but any page) is to activate the "debug system" setting of the Joomla configuration page and then access the page with the issue again.
It should normally display an error message. This error message will point at the problem and we allow us or you to find the solution.

Since HikaShop is compatible with Joomla 6 and has been for a while, the problem is likely not in HikaShop. And since it doesn't happen on other types of pages, it's likely not coming from another component or module.
It could be a third party plugin (like a plugin used to customize the description of products) not compatible with Joomla 6 but the most likely cause is that you have a view override based on an old version of HikaShop and that this view override contains old code which isn't compatible with Joomla 6.

I would recommend to copy / paste the error message you'll get to an AI. It should be able to tell you what to do so that you don't have to wait for my answer. I would recommend that you provide it with the file the error message is pointing at. That will help the AI provide a more accurate answer.
If what it says doesn't help, send us here the error message and the code of the file pointed by the error message and we can tell you what to do.

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1 week 17 hours ago #370282

I've tried everything the AI ​​recommended, and I'm exhausted. I've tried changing the PHP version, removing overrides, and manually reinstalling Hikashop. Nothing has worked. I'm getting these errors; some seem to disappear, but others persist. The pages are still blank. I need help.

Can I give you access to the page so you can take a look? Otherwise, I'll have to go back to Joomla 5.

[Wed Feb 04 20:18:26.448532 2026] [proxy_fcgi:error] [pid 1236891:tid 1236985] [client 172.68.134.212:0] AH01071: Got error 'PHP message: PHP Warning: Undefined property: stdClass::$editReportEmail in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/views/config/tmpl/cron.php on line 66', referer: mipequemundo.com/administrator/index.php...hikashop&ctrl=config [Wed Feb 04 20:23:23.692699 2026] [proxy_fcgi:error] [pid 1236891:tid 1236957] [client 172.71.6.63:0] AH01071: Got error 'PHP message: PHP Warning: Undefined variable $price in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/product/tmpl/show_default.php on line 105'[Wed Feb 04 20:24:41.250835 2026] [proxy_fcgi:error] [pid 1236891:tid 1236969] [client 188.114.111.228:0] AH01071: Got error 'PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 77; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 77; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 83; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 83; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 77; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 77; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 83; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 83; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 77; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 77; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 83; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/components/com_hikashop/views/category/tmpl/listing_div.php on line 83; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 133; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 133; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 139; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 139; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 133; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 133; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 139; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 139; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 133; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 133; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 139; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 139; PHP message: PHP Warning: Array to string conversion in /var/www/mipequemundo.com/datos/web/libraries/src/Cache/Cache.php on line 654; PHP message: PHP Warning: Array to string conversion in /var/www/mipequemundo.com/datos/web/libraries/src/Cache/Cache.php on line 654; PHP message: PHP Warning: Array to string conversion in /var/www/mipequemundo.com/datos/web/libraries/src/Cache/Cache.php on line 654; PHP message: PHP Warning: Array to string conversion in /var/www/mipequemundo.com/datos/web/libraries/src/Cache/Cache.php on line 654'[Wed Feb 04 20:24:42.686885 2026] [proxy_fcgi:error] [pid 1236891:tid 1236971] [client 188.114.111.228:0] AH01071: Got error 'PHP message: PHP Deprecated: Function curl_close() is deprecated since 8.5, as it has no effect since PHP 8.0 in /var/www/mipequemundo.com/datos/web/plugins/system/jsvisit_counter/helper.php on line 333', referer: mipequemundo.com/ [Wed Feb 04 20:24:44.589922 2026] [proxy_fcgi:error] [pid 1236891:tid 1236990] [client 188.114.111.228:0] AH01071: Got error 'PHP message: PHP Deprecated: Function curl_close() is deprecated since 8.5, as it has no effect since PHP 8.0 in /var/www/mipequemundo.com/datos/web/plugins/system/jsvisit_counter/helper.php on line 333', referer: mipequemundo.com/regalos-personalizados [Wed Feb 04 20:24:47.310528 2026] [proxy_fcgi:error] [pid 1236891:tid 1236960] [client 188.114.111.228:0] AH01071: Got error 'PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 133; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 133; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 139; PHP message: PHP Warning: Cannot use bool as array in /var/www/mipequemundo.com/datos/web/administrator/components/com_hikashop/helpers/image.php on line 139', referer: mipequemundo.com/regalos-personalizados

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1 week 6 hours ago #370285

Hi,

These are just warnings and deprecated messages from the log. We'll look at fixing the ones related to HikaShop, but these are not the cause of the blank page.

Didn't you get any fatal error message on the blank page with the "debug system" setting of the Joomla configuration activated ?
That's what we need to be able to tell you what to do to fix that blank page problem.

If you don't get anything, please provide a backend access AND a FTP access via our contact form so that we can look into it.
www.hikashop.com/support/contact-us.html

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5 days 4 hours ago #370330

I have already responded to the contact form. Thank you!!

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2 hours 31 minutes ago #370409

Any update?

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