Missing hasMerchantReturnPolicy in Offer JSON-LD for Google Merchant listings

Hi Nicolas.

I’ve identified a behavior in HikaShop’s structured data that may need review to improve compatibility with Google Merchant listings.

Context:

* On my product pages, HikaShop generates a JSON-LD block of type `ProductGroup`, with variants inside `hasVariant`.
* Each variant is generated as a `Product`, and each one contains its own `offers` block of type `Offer`.
* Inside each `Offer`, fields such as `url`, `itemCondition`, `priceCurrency`, `price`, and `availability` are correctly included.

Observed issue:

* In Google Search Console, within the “Merchant listings” report, I am getting warnings like:
`Missing field "hasMerchantReturnPolicy" in "offers"`
* I checked a specific affected URL, and the warning points directly to the `Offer` block generated by HikaShop.
* However, Google’s Rich Results Test does not flag this as a critical issue (only optional fields like `priceValidUntil`), but Search Console still reports the missing `hasMerchantReturnPolicy` in `offers` under Merchant listings.

My questions:

* Do you plan to add support for `hasMerchantReturnPolicy` inside `Offer` in the product/variant JSON-LD?
* If not, what would be the recommended way to implement it in HikaShop without modifying the core?

It would also be helpful to know if you plan to support:

* a global return policy at `Organization` level
* and product-level exceptions (e.g. personalized products), in a way compatible with Google Merchant Center / Merchant listings.

If needed, I can provide a real affected URL and the exact JSON-LD snippet generated by HikaShop.

Thank you.

Nicolas, hi again,

I’ve noticed a very similar warning in Google Search Console related to the same `Offer` structure:

`Missing field "shippingDetails" in "offers"`

This appears in the same “Merchant listings” report and affects the same product pages.

So it seems that the issue is not limited to `hasMerchantReturnPolicy`, but rather that the `Offer` schema generated by HikaShop is missing several recommended fields for Merchant listings, such as:

* `hasMerchantReturnPolicy`
* `shippingDetails`

Both are marked as non-critical, but they are consistently reported across a large number of products.

This reinforces the idea that the current `Offer` implementation may not be fully aligned with Google Merchant listings requirements.

Would it make sense to consider adding support for these fields (especially `shippingDetails`) in a future update, or providing a built-in way to extend the `Offer` schema safely?

Thanks again.

Hi Nicolas,

Thank you very much for your reply.

Do you have an approximate date for this update?

Hi Nicolas.
Thank you again for your previous reply.

I have a follow-up question regarding return policies and shipping details.

In my case, I have a general return policy (for example, 15 days), but some products — especially personalized items — do not allow returns at all.

Similarly, for shipping:
• Most products follow a standard delivery time (1–3 working days)
• But personalized products have different handling and delivery times

So my question is:

Do you plan to support exceptions at product level (or category/custom field level) for:
• return policies (hasMerchantReturnPolicy)
• shipping details (shippingDetails)?

This would allow us to reflect real business logic more accurately in structured data, instead of applying the same global configuration to all products.

Thank you again for your work on this.

Thanks Nicolas.