Email format with custom fields aligned vertically (vs table row)

Hi,

Changing the template of the email won't help.
Could you provide a screenshot of the email so that we can better understand the situation ?

Hi,

The reason your email is getting cut off is that product custom fields are displayed as extra columns in the product table. With 6 or 7 custom fields, each one adds a column to the table, making it much wider than what email clients can display.

The solution is to move the custom fields from separate columns into the product name cell, so they display vertically below the product name instead. This requires editing two files for the email template: the HTML layout and the preload file.

Go to System > Emails in the HikaShop backend, then click on "order_creation_notification" to edit it. You will see two sections: "HTML version" and "Preload". You need to change both.

In the "HTML version" section:
Find and remove this line in the table header:
{TXT:CUSTOMFIELD_NAME}
And remove this line in the product row:
{LINEVAR:CUSTOMFIELD_VALUE}

This removes the extra columns from the table. But you still need to display the custom fields somewhere. So in the "Preload" section, you will move them inside the product name.

In the "Preload" section:
Find the block that generates CUSTOMFIELD_VALUE (around line 200):

$cartProduct['CUSTOMFIELD_VALUE'] = '';
if(!empty($fields) && hikashop_level(1)){
    foreach($fields as $field){
        $namekey = $field->field_namekey;
        $productData = @$productClass->all_products[$item->product_id];
        $field->currentElement = $productData;
        $cartProduct['CUSTOMFIELD_VALUE'] .= '<td style="border-bottom:1px solid #ddd;padding-bottom:3px;text-align:right">'.(empty($productData->$namekey)?'':$fieldsClass->show($field,$productData->$namekey)).'</td>';
    }
}

$cartProduct['CUSTOMFIELD_VALUE'] = '';
if(!empty($fields) && hikashop_level(1)){
    foreach($fields as $field){
        $namekey = $field->field_namekey;
        $productData = @$productClass->all_products[$item->product_id];
        $field->currentElement = $productData;
        if(!empty($productData->$namekey)){
            $t .= '<p style="margin:2px 0;font-size:11px;color:#555;"><strong>'.$fieldsClass->getFieldName($field).':</strong> '.$fieldsClass->show($field,$productData->$namekey).'</p>';
        }
    }
}