Hi,
There is no error message on the page indeed.
And it works fine with the default template.
So 2 things:
- since it works fine when the template is not used, it's likely something linked to the template. Maybe you should check with their support, maybe they have a clue ?
- since no error message displays on the page even though there is clearly a problem, it means that the hosting is configured to not display error messages. You'll have to contact your hosting support so that they can either tell you how to get access to the PHP error log, or how to activate the display of errors.
Without the error message, it's difficult to say anything. It could come from anything.