I am encountering an error when trying to install HikaShop

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2 days 15 hours ago #372325

-- HikaShop version -- : 6.5.0
-- Joomla version -- : 6.1.1
-- PHP version -- : 8.3

Hello HikaShop support,

I am encountering an error when trying to install HikaShop for the first time on a Joomla website.
This is a fresh installation with no previous HikaShop data present.

Error messages shown after installation attempt:
1. Warning: Table 'ID470049_DemoAllUnited.r1e6l_hikashop_config' doesn't exist
2. Error: Error installing component

Could you please advise what might be causing this and what the recommended steps are to resolve it?

Thank you in advance.

Kind regards,
Lumiga


Kind regards,
Lumiga
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2 days 2 hours ago #372333

Hi,

That error means HikaShop's database tables were not created during the installation, so the install could not finish (the config table it needs right after is therefore missing). The component files were copied, but the database step did not complete.

On a fresh install this almost always comes down to one of these, in order of likelihood:

1. Database user privileges. The MySQL user set in your Joomla configuration.php must be allowed to create tables (CREATE, ALTER, INDEX). On some shared or managed hosts the user only has SELECT/INSERT/UPDATE/DELETE, so the CREATE TABLE step fails and no tables are made. Ask your host to grant that database user full privileges on the database, then reinstall.

2. Incomplete or corrupted package. If the upload was truncated (server upload limit) or the download was incomplete, the install SQL gets cut off. Download a fresh copy from your account and install it again.

3. PHP limits. A low max_execution_time or memory_limit can interrupt the install part-way. Make sure max_execution_time is at least 60 and memory_limit at least 128M.

Before retrying, clear the failed attempt first: Extensions > Manage, search for hikashop and uninstall anything left over, so you start from a clean state.

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