Image Popups - Market Place

  • Posts: 147
  • Thank you received: 6
  • Hikamarket Multivendor Hikashop Business
1 year 10 months ago #341734

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 3.10.9
-- PHP version -- : 7.4.29
-- Browser(s) name and version -- : edge

Hello,
I just purchased the Image popups from the market place.
In hikashop config, I have selected: fluidbox

When selecting the image on the frontend, the image does not appear on top of the hikashop details page as an overlay, it opens a link on the page, and the image page has a black background.

Link is: community.advancn.org/order-books/product/books-of-the-saviour

How do I get this plugin to work correctly?
Thank you for your help.
Wrina

Last edit: 1 year 10 months ago by wrina iamwe.

Please Log in or Create an account to join the conversation.

  • Posts: 81361
  • Thank you received: 13037
  • MODERATOR
1 year 10 months ago #341735

Hi,

The issue comes from your template.
It includes jquery in its file community.advancn.org/templates/voyager/...ts/js/vendors.min.js which overrides the jquery of Joomla where the fluidbox module is attached to.
And thus, when the plugin tries to initilize fluidbox, it generates a javascript error because the jquery from the template doesn't have the fluidbox module attached to it.
The best would be for the template to not embed its own jquery and instead uses Joomla's. That would avoid such kind of problems.
But I'm not sure if that's possible.
I would recommend checking with your template's support on what can be done as I don't see what could be done in this plugin to avoid the problem.

Please Log in or Create an account to join the conversation.

  • Posts: 147
  • Thank you received: 6
  • Hikamarket Multivendor Hikashop Business
1 year 10 months ago #341807

Hello Nicolas,
That is not possible with the template we are and have been using for the last 5 years.
We do not want to change our template, and thus cannot use the Image Popups.
I am requesting a refund.

Thanks,
Wrina

Please Log in or Create an account to join the conversation.

  • Posts: 81361
  • Thank you received: 13037
  • MODERATOR
1 year 10 months ago #341809

Hi,

I'm not saying you should change your template. Did you try asking your template provider what they recommend ?
Maybe they have an easy solution, like updating the template ?
What you can also try is to use JQuery Easy:
extensions.joomla.org/extension/jquery-easy/
It's an extension which usually allows you to circumvent these problems. However, since the jquery code is directly embedded in the js file of the template I'm not sure if it will work. That's why I recommended to first check with your template provider what they recommend.

Now we can refund you if no solution is provided by your template provider and JQuery Easy doesn't help or you don't want to try.
For that, please go through our contact form to request the refund including your order number:
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 147
  • Thank you received: 6
  • Hikamarket Multivendor Hikashop Business
1 year 9 months ago #342396

I cannot change the template and I cannot use the image popup.

Please Log in or Create an account to join the conversation.

  • Posts: 81361
  • Thank you received: 13037
  • MODERATOR
1 year 9 months ago #342399

Hi,

So do you mean you don't want to continue to troubleshoot the problem and want a refund ?
It's possible but as I said in my previous message, please go through our contact form to request the refund including your order number: www.hikashop.com/support/contact-us.html

Please note that there is only 5 days left for the refund. After that, we won't be able to refund you.

The following user(s) said Thank You: wrina iamwe

Please Log in or Create an account to join the conversation.

Time to create page: 0.067 seconds
Powered by Kunena Forum