Automatic order cancellation email

-- HikaShop version -- : 2.6.0

Hi there,

Is it possible to stop the system sending out cancellation emails when an order is automatically cancelled through non payment?

I would like to keep the order status emails when we change things manually, but as a lot of customers won't even know an order number was generated when they cancel their payment, to have a "order cancelled" email come through 15 minutes later is very confusing.

Thanks, Oli

Hi,

There is no email sent to the customer when he cancels his order by default HikaShop.

Are you talking about the email sent when the HikaShop Orders Automatic Cancel plugin cancels automatically the orders after a certain period of time ? If so, edit its settings via the Joomla plugins manager and make sure that the "Notify customers" setting is turned off.

Hi Nicolas,

Yes i was referring to the automatically cancelled orders, notify customers in the plugin is set to off, but emails are still sent out when orders are cancelled by the system after cron is triggered

Thanks, Oli

Hi,

Can you try changing the code: to: in the file plugins/hikashop/order_auto_cancel/order_auto_cancel.php and see if that helps ?

Hi Nicolas,

Worked perfectly, thanks.

Oli