Error when try to change status to shipped

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  • Hikashop Business
4 days 12 hours ago #369817

-- HikaShop version -- : 6.1.1

I get this error when trying to change order status from confirmed to shipped.

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  • MODERATOR
4 days 9 hours ago #369818

Hi,

Please activate the "debug system" setting of the Joomla configuration page and try again. It will display more information about the problem and that will allow us to tell you what to do.

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  • Posts: 404
  • Thank you received: 21
  • Hikashop Business
3 days 13 hours ago #369830

It happens only on one order
Call stack
# Function Location
1 () JROOT/administrator/components/com_hikashop/classes/product.php:1360
2 hikashopProductClass->getProducts() JROOT/media/com_hikashop/mail/order_status_notification.preload.php:116
3 include() JROOT/administrator/components/com_hikashop/classes/mail.php:366
4 hikashopMailClass->loadEmail() JROOT/administrator/components/com_hikashop/classes/mail.php:31
5 hikashopMailClass->get() JROOT/administrator/components/com_hikashop/classes/order.php:2102
6 hikashopOrderClass->loadOrderNotification() JROOT/administrator/components/com_hikashop/views/order/view.html.php:499
7 OrderViewOrder->changestatus() JROOT/administrator/components/com_hikashop/views/order/view.html.php:28
8 OrderViewOrder->display() JROOT/libraries/src/MVC/Controller/BaseController.php:660
9 Joomla\CMS\MVC\Controller\BaseController->display() JROOT/administrator/components/com_hikashop/helpers/helper.php:2636
10 hikashopController->display() JROOT/administrator/components/com_hikashop/controllers/order.php:182
11 OrderController->changestatus() JROOT/libraries/src/MVC/Controller/BaseController.php:693
12 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/administrator/components/com_hikashop/helpers/helper.php:2614
13 hikashopController->execute() JROOT/administrator/components/com_hikashop/hikashop.php:73
14 require_once() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:71
15 Joomla\CMS\Dispatcher\LegacyComponentDispatcher::Joomla\CMS\Dispatcher\{closure}() JROOT/libraries/src/Dispatcher/LegacyComponentDispatcher.php:73
16 Joomla\CMS\Dispatcher\LegacyComponentDispatcher->dispatch() JROOT/libraries/src/Component/ComponentHelper.php:361
17 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/AdministratorApplication.php:143
18 Joomla\CMS\Application\AdministratorApplication->dispatch() JROOT/libraries/src/Application/AdministratorApplication.php:186
19 Joomla\CMS\Application\AdministratorApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:293
20 Joomla\CMS\Application\CMSApplication->execute() JROOT/administrator/includes/app.php:61
21 require_once()

Last edit: 3 days 13 hours ago by mojweb.

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  • Posts: 84868
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  • MODERATOR
3 days 1 hour ago #369834

Hi,

Thanks. I'm not able to reproduce the issue on my end and the line numbers in the call stack you provided don't match with what I have for the 6.1.1 on my end. So I'm not sure the fix I made will be what needs to be done. Download again the install package of HikaShop on our website and install it on yours. It will add the fix I made. Hopefully, that will be enough. If not, please reproduce the issue again with the debug turned on, and provide the new call stack.

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