Hikashop - Transactional Emails: Order Status Change Notification

-- HikaShop version -- : 6.4.1
-- Joomla version -- : 5.4.3

Hello

I'm validating transactional emails and analyzing the behavior of two that have similar names and the same preview:

Order status notification
Order notification

I understand they are sent after an order changes status, from created order to confirmed order, for example.

To test this, from the seller panel (frontend), I accessed a received order and changed its status.

I validated the email accounts of both the seller and the buyer, but only the seller received the status change notification; the buyer did not.

Is this the expected behavior? Why are there two emails that look identical if one isn't sent to each participant in the purchase/sale?

Thanks!

Hello

Perfect, now I understand the difference between the two emails.

So, You say, "The order status notification is sent to the buyer when the order status is changed," but in the test, I see that this isn't happening.
In the test, the seller changed the status from their list of received orders (frontend), and the seller receives the status change notification email in their own email account, when you explained that the buyer should receive it.

How can I check this to correct it?

Thanks!

Hello

I understand what you're saying. To verify, I repeated the entire process with new data.

Register a new seller
Add one new product
Register a new user
Using this user, purchase the newly listed product belonging to the newly created seller
From the seller's panel (frontend), in the order list, change the order status from the initial "created" to "confirmed".
Result: The email confirming the status change is only sent to the seller.

As evidence, I'm sending you a screenshot of the Hikashop email history. You can see the following:

Line 7 - email sent to the ecommerce admin that a user has registered
Email 6 - email sent to the ecommerce admin that a seller has registered (with the user from the previous email)
Email 5 - email sent to the seller notifying them that their new store is open
Email 4 - email sent to the seller notifying them that a new order has been created with their products
Email 3 - email sent to the user that the order has been successfully created
Email 2 - email sent to the ecommerce administrator notifying them that a new order has been created
Email 1 - email sent to the seller notifying them that the order status has changed

Now that you can see that the status change email is indeed going to the seller and not the buyer, could you please help me find the reason and fix it?

Thank you very much!