Full view of the product not showing

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11 years 10 months ago #116664

Problem:
When I am on the specific page of a product and want to see him in full view, I click on it but cannot see it.
I have two cases scenario:
1- here is what I have on few products



2- Here is the other case I have most of the time.



Do you have any idea to solve that?

Thank you very much for your help!

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11 years 10 months ago #116700

Hi,

Have you edited any view related on the product and/or product image ?

You probably have an error in one of these views, or it can be an incompatibility of your template with the joomla 3 popups.
Thanks to try to change the value of the option "popup mode" in Configuration > Display > General display option.

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11 years 10 months ago #116817

I have Joomla 2.5.8
I haven't edited a view... (I don't know where to do that ;-)
I went to the component Hikashop as you suggested (Configuration > Display > General display option.) but as you can see below there is no option for a "Popup mode"...



What do you think?
Thank you.

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Last edit: 11 years 10 months ago by julian56. Reason: change the format of the file.

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11 years 10 months ago #116826

Hi there,

Did you installed any plugin or component which aim to display images in a popup?
Because it looks like a conflict between to popup handler.
A link to your website could be useful.

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11 years 10 months ago #116827

In fact I don't know... and don't think so. I have to check that.
For now the catalog I have is just for our members, but I can grant you access to the administrator part.
On which email address do you want to receive the code?

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11 years 10 months ago #116853

You can send the information via our contact form:
www.hikashop.com/contact-us.html

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11 years 10 months ago #117023

Hi there,

I just tested on the product "Les maisons astrologiques" and it's working fine on my end.
Could you try with another browser and give me a link to not functional product?

The following user(s) said Thank You: julian56

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11 years 10 months ago #117056

Everything works perfectly now!!! Thank you!!! :-)
What did you find as problem?
I am planning to export the different categories and products to another website and I don't want to find the same issue.

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11 years 10 months ago #117219

Hi,

I don't think that Eliot changed anything in your configuration. Otherwise he would specify it.

Do you still have the problem in a product page or all pages are working now ?
If you found one page with the problem, it could be useful for us to know which one.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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