Hi,
The HikaShop SEF system has change a lot during this last 7 months.
For example, we added new option to remove the product id (or category id) from the SEF urls.
Now HikaShop 2.3.2 is available and like you will see in the change log, some improvements and fixes has been made.
Using the last version could help you to fix your problem.
www.hikashop.com/support/support/documen...ashop-changelog.html
If it does not solve it, having your HikaShop SEF configuration and more details about your website, products, menu. Can be useful.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.