Missing Brand Category

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11 years 7 months ago #139384

For some reason when I open the Brand menu to add a manufacturer and I save a new manufacturer, when I open a product to add the manufacturer it is empty (none). Why?

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11 years 7 months ago #139385

Hi,

Are you sure you created a manufacturer and not a product category under the "manufacturer" category ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 7 months ago #139458

I'm pretty sure. I think the manufacturer folder is lost at some point.
In the image you can see what happens when I click in "brand" menu item inside hikashop

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Last edit: 11 years 7 months ago by bmoreno1983.

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11 years 7 months ago #139482

Hi,

It seems that something is broken, thanks to try to rebuild the categories by clicking on the "Rebuild" button in the toolbar.

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11 years 7 months ago #139516

Rebuild doesn´t work

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11 years 7 months ago #139860

Hi,
Now that you have used the "rebuild" button, can you show me how your explorer looks like through some screenshots, and try to create another manufacturer ?
Also, can you directly download the last Hikashop version through our website, install it, and tell me if it works ?

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11 years 7 months ago #140084

Hikashop updated -> same problem

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11 years 7 months ago #140189

The issue is indeed that you deleted the main manufacturer/brand category where all the manufacturers/brands should be in.
That's why the system is lost.
If the reinstallation didn't fix the issue, You should empty the tables hikashop_product_category and hikashop_category in the database via PHPMyAdmin and reinstall again.
That will remove all the categories and brands and put back the default ones properly.
Then you can recreate your categories and brands and use the mass actions system ( menu System>Mass actions ) to add them all back to categories/brands.

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11 years 7 months ago #140361

Your solutions works
Thank you!

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