BACKEND ROOT ISSUE

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11 years 3 months ago #159264

-- url of the page with the problem -- : lockharttactical.com/administrator
-- HikaShop version -- : latest
-- Joomla version -- : 3+
-- PHP version -- :

imgur.com/o3RV9FD

here is a img link.

In the EXPLORER on the left side, you can see that when im in brands, there is NO explorer... it doesn't show me anything. I know it USED to.


If I click on PRODUCT CATEGORIES.. the root is available!
imgur.com/4BCYY7J


On the front end, when i try to display my brands in a "brands listing", it just shows up as ROOT... and i need to click through the options to get to my brands..


front end view: www.lockharttactical.com/brand
First click from homepage to "Shop by manufacters" button on footer.
img: imgur.com/yXzjoXz

second click: Click on root...
It takes you to the sub folders of the root...
Img: imgur.com/k89Dl6u

3rd click: manufacturers to get to the screen to actually show what i was looking for..
Img: imgur.com/sQs4ZBs
URL OF THE PAGE: www.lockharttactical.com/brand/category/10-manufacturer

This LAST part, is what should be displayed AFTER clicking the HOMEPAGE button of "Shop by Manufacturer"

What is wrong with my hikashop :( :(

Thanks so much guys. you're the best.

Last edit: 11 years 3 months ago by samuel.

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11 years 3 months ago #159284

Hi,

I got your phpmyadmin access in order to look at the issue in the database but the access doesn't work. I'm getting a token error message and cannot access the tables of the database.

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11 years 3 months ago #159325

Have you tried again?

If it still doesn't work. please send me your IP address so that i can ensure its not blocked someone.. but yesterday when i called my hosting company i tried to make sure you could get through..



EDIT** I just tried and its not working for me either.. OMG sorry.

Last edit: 11 years 3 months ago by samuel.

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11 years 3 months ago #159489

Let us know when the acccess issue is fixed!

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11 years 3 months ago #159537

IT should be fixed.

please try to login.

let me know what happens.

Thanks.

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11 years 2 months ago #159705

the server guys said if it gives you the error again, CLEAR all your cookies etc.. and then try again.

thanks!

Data base: Samuel

should be the one...

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11 years 2 months ago #159713

Indeed, clearing my cookies, I was able to access it. The issue came from the root entry of the hikashop_category table for which the category_type was changed to "product" instead of "root".
I've changed it back.

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