Variant label missing but not always

-- url of the page with the problem -- : livelaughlove.com/index.php?option=com_h...&category_pathway=34
Second page: livelaughlove.com/index.php?option=com_h...-crew-tee&Itemid=108
-- HikaShop version -- : 2.3.1
-- Joomla version -- : 3.2
-- PHP version -- :5.3
-- Browser(s) name and version -- : All
-- Error-message(debug-mod must be tuned on) -- : N/A

For starters, please look at these two pages:

Page1: livelaughlove.com/index.php?option=com_h...&category_pathway=34
and
Page2: livelaughlove.com/index.php?option=com_h...-crew-tee&Itemid=108

Page1 as you can see is quite fine. The variants look OK and it works as intended.

Page2 on the other hand has the variants quite messed up. After further investigations the reason is that the Label for "Color" variant is missing.

The other notable difference is that in Page1 the variants are in the order 'color: size' while in page 2 they are in 'Size: color'

In any event, My guess is that somehow the single color choice has something to do with this. When I opened the product the only characteristic in the product was size, hence the lack of a color label.

I have attached the upload sheet for that product. I must have done something wrong because I have several of them with the same issue, shirt that are one color and different sizes.

I was able to correct the other product by manually adding the "Color" Characteristic and then unpublishing all the other colors, but that's cumbersome and we have so many colors that any product with all the colors available (none IRL) would take forever to load.

Can someone tell me what I did wrong in the import file? How would I import a single white shirt in multiple sizes without precluding adding more colors in the future?

And is there a way for me to add the label even if the characteristic is wrong?

Thank you

Hello,

1. Did you done some modification through the file "show_block_characteristic" of the "product" view of your front-end template via "Hikashop->Display->Views"

2. Can you directly check and edit the name of your characteristic through your characteristic configuration page ("Hikashop->Products->Characteristics") ?

Thank you for the replay

1. Did you done some modification through the file "show_block_characteristic" of the "product" view of your front-end template via "Hikashop->Display->Views"

2. Can you directly check and edit the name of your characteristic through your characteristic configuration page ("Hikashop->Products->Characteristics") ?

<table class="hikashop_product_characteristics_table">

<table class="hikashop_variants_table hikashop_products_table adminlist table table-striped table-hover" cellpadding="1">

Thank you for looking over this. Since I posted I was able to identify the issue, but I had so many posts I forgot to mark this solved.

If I recall, the problem here was that when I imported the product there was a discrepancy in the SKU and somehow some variants did not result as variants but they were imported as main products.
As such, they were in the database, but they were not visible in the variant screen. I was able to fix this by going to PhpMyAdmin and adding the parent product to the product entry.

By doing that they became visible as variants in the parent product and thus it fixed this issue which initially I thought it was a visual problem but turned out to be an issue with my import CSV.

WHy that happened, is beyond me because I checked my original CSV and the products were clearly marked as having a parent, they had the parent SKU and they were marked as variants/. Yet, once imported they were not added to the product as variants like the other ones did.

To me (I am trying to remember here) it seemed as if something happened during the import process to cause it rather than some inherent issue with my CSV. I could not see a difference between the variants added successfully and those that were not.