Problem with price access level

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10 years 10 months ago #178125

-- HikaShop version -- : 2.3.4

Hi,
A while ago I wrote about problem with back-end price for all products. Now i'm havinig problem with access levels for them. When i try to set it a white screen open, but with no options.
Any idea? Maybe some code is missig?

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10 years 10 months ago #178126

Hi,

Please set the Joomla error reporting level to "maximum", this should display an error if there is a fatal error.
Else, thanks to your browser console do you see any javascript error returned ?

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10 years 10 months ago #178229

I've set the Joomla error reporting but still nothing... white page.
About the browser console... i try different browsers and different pc and the result was the same...

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10 years 10 months ago #178251

Hi,

Please try to reinstall HikaShop over the current one, if it doesn't work so could you give us a backend access in order to see directly what's happening ?
You can give it via private message, please give the url of that topic in the message.

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10 years 10 months ago #178483

Hi,

If you can explain me why the HikaShop core files as been modified and why the files:
"administrator/components/com_hikashop/views/product/tmpl/price.php"
"administrator/components/com_hikashop/views/product/tmpl/priceaccess.php"
Are just empty files ; I will be happy to understand.

Please do not modify HikaShop core files ; please be sure that when you update HikaShop, you have right access to all files and that the installation is processed correctly.
I can't know if other HikaShop core files are empty ; but for the moment your backend product edition is working just with the overrides, which is not normal.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 10 months ago #178520

Thank you!
I have not touch anything in the files. For a while I used the free version and decided to go to business. After Install everything was fine. after a few days I started to add products and saw that there is no product prices in the back-end . I wrote in the forum and then you answer me that :
"For some reasons, the file "administrator/components/com_hikashop/views/product/tmpl/price.php" was empty instead of containing the code of the price listing on your website.
We've added the code as a template override in " /administrator/index.php?option=com_hikashop&ctrl=view&task=edit&id=1|isis|component|com_hikashop|product|price%2Ephp " and it's now working."
Until now I did not use price access level and I haven't noticed this problem.

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10 years 10 months ago #178525

Hi,

Okay.
I hope that it was the two files impacted.
When you will update HikaShop next time, please check that you have right write permission on all HikaShop files (administrator/components/com_hikashop ; components/com_hikashop ; media/com_hikashop )
The next update should restore the files correctly.
Then you will be able to check the file and if good, remove the overrides.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 10 months ago #178618

Thank you :)
Have a nice day.

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