ask question form do not works

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10 years 7 months ago #188090

-- url of the page with the problem -- : www.instrucenter.com/en/product/product/contact/cid-1469
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 2.5
-- Browser(s) name and version -- : FireFox

hello
when i fill ask question form for a product and press ok button , nothing happen.
Please open this link and try to send a question:
www.instrucenter.com/en/product/product/contact/cid-1469

befor updating to 2.3.5 I had no problem

Last edit: 10 years 7 months ago by babaei.

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10 years 7 months ago #188100

Hi,

It indeed happened with the update but it comes from something else.
The issue is that the hikashop.js file is removed from the HTML header of your pages and that should not be done.
I don't know if it's something you removed yourself, or if you have an extension (or your template) removing that javascript file, but it is necessary for any page displaying HikaShop.
Before the contact page didn't need it but now that the contact page supports custom fields, a javascript error will happen if that javascript file is missing and that's why the contact form doesn't work.
So you need to either fix or disable the extension causing the issue.
Try to switch temporarily your joomla template with the default one of Joomla and see if you still have the problem. If not, then it's a problem with the template and you should contact your template provider.
Otherwise, try the same procedure with each system plugin.

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10 years 7 months ago #188152

Hello and thanks for your help.
yes you are right. I changed the template and problem fixed.
But i designed template myself. but when i installed this template i had no problem.
I think the second template i checked and works, do not load some modules that cause this problem. so i unpublished the modules in contact form one by one in my designed template . but problem not fixed. so i think the problem is my template. but i dont know how to fix it. please help me.

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10 years 7 months ago #188179

Hi,

You can potentially edit your main template file and include manually the file hikashop.js.
With tag like:

<script src="/media/com_hikashop/js/hikashop.js" type="text/javascript"></script>

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10 years 7 months ago #188259

Xavier wrote: Hi,

You can potentially edit your main template file and include manually the file hikashop.js.
With tag like:

<script src="/media/com_hikashop/js/hikashop.js" type="text/javascript"></script>


Thanks Xavier. I add the code and it works

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