Hikashop stock doesn't work

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10 years 7 months ago #190221

-- url of the page with the problem -- : www.watches4watch.com
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.4.33

I have a problem with the stock. After someone orders a watch, and the amount of the stock is 1, the stock does not change after ordering.

I've searched for the answer, and I really hope I can find it here.

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10 years 7 months ago #190223

Hi,

Please check the "Update the product stock on confirmed status" option.
www.hikashop.com/support/support/documen...ig.html#main_product

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 7 months ago #190471

I've checked that, but it says YES... I don't get what is going wrong...

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10 years 7 months ago #190499

Hello,
Can you also check the status of your order to be sure that you have a confirmed status in it ?
Thanks.

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10 years 6 months ago #190880

Hi there,

It is the confirmed status, but I translated confirmed to "bevestigd". But if I look at the status "bevestigd", the name is still "confirmed". I hope you know what I mean.

Were did I go wrong?

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10 years 6 months ago #191147

Hi,

How did you translate the "confirmed" order status ?
Depending how you translated it, we might need an access to your backend in order to check your configuration.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 6 months ago #192769

Hi Jerome,

I've searched for the way I translated it, but I must say I really don't know how I did that... Can I give you access to the backend? It would be very nice if this problem was resolved. Now I have to check the stock myself every time there is a oder...

Best regards,
Desiree

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10 years 6 months ago #192791

Hi,

Yes you can send us a backend access. You can give us the informations via our contact form:
www.hikashop.com/support/contact-us.html

Don't forget to give the link to that topic in the message.

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10 years 6 months ago #193194

Hi,

Thanks for the access.
It looks like your HikaShop configuration was incorrect for the setting "Invoice order statuses".
This option lists the valid statuses indicating that an order is confirmed/paid/valid.

The previous setting had "bevestigd" instead of "confirmed" but the setting use the order statuses key.
In HikaShop 2.4.0 we improved the interface and now we use "namebox" to select the order statuses so there is no more confusion possible.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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