"Custom Fields" don't update on live products

  • Posts: 256
  • Thank you received: 2
10 years 5 months ago #195558

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.0

Hi,

We have a number of custom fields on our product pages, but when we try to change the content inside them they don't update on the existing products.

This is a pain because currently, if we want to change the existing information in them we have to delete and re-upload the product for it to take effect.

Do you have any ideas? I have attached a screenshot of one of the custom fields so you can see our settings.

Attachments:
Last edit: 10 years 5 months ago by dancingkazzaf. Reason: Part of it was incorrect

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
10 years 5 months ago #195565

Hi,

To change the value of the existing products, we recommend to use the mass actions:
www.hikashop.com/support/support/documen...massaction-form.html

The following user(s) said Thank You: dancingkazzaf

Please Log in or Create an account to join the conversation.

  • Posts: 256
  • Thank you received: 2
10 years 5 months ago #196442

Hi, we've tried using mass action and it has changed the Custom Field in the back end, but for some reason the live product in the front end still shows the old content.

Can you think of a reason why and a solution if possible?

Please Log in or Create an account to join the conversation.

  • Posts: 84304
  • Thank you received: 13698
  • MODERATOR
10 years 5 months ago #196484

Hi,

If you value of the custom field was changed in the products of the backend but not on the frontend, then the logical reason is that you have some caching on your website that you should clear in order to see the new data of the products.

Please Log in or Create an account to join the conversation.

Time to create page: 0.068 seconds
Powered by Kunena Forum