product page layout messed up

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10 years 2 months ago #205792

-- url of the page with the problem -- : www.artlantismedia.com
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.3.27
-- Error-message(debug-mod must be tuned on) -- : No error message

Hi,

Since a week or 2 my product layout shows messed up with new products I add.
This is an example of a product showing the problem: www.artlantismedia.com/shop/8315-football-1
At this moment other products with this problem have been unpublished. I kept this one published for this topic.
This is an example of how a product normally looks like: www.artlantismedia.com/shop/2301-wooden-fence-10

I hope somebody can help.

Thanks

Sjaak

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10 years 2 months ago #205799

Hi,

Between these two products, if you look at the HTML, you can see that the "layout on product page" that is used for each one is different.
So it means that you have that setting configured differently either in the products or in their categories.

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10 years 2 months ago #205848

Hi Nicolas,

Thanks for looking into this. Strange that "layout on product page" seems to be set differently since I have that set to 'inherit' on categories as on products.
Where do I need to look to discover the difference?

Sjaak

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10 years 2 months ago #205852

Hi,

If the "layout of product page" setting of both the products and all their categories is set to "inherit", then it comes from the same option of the HikaShop configuration and I don't see why the layout would be different for these products; unless it comes from a view customization which displays the product page layout differently somehow.

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10 years 2 months ago #206075

Hi Nicloas,

There indeed are view customizations. If these cause the trouble has been checked. With the customizations turned off the problem still persists. There also was a check whether this is caused by the template. The problem also shows in Protostar.

It has to be something deeper.

Sjaak

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10 years 2 months ago #206108

Hi,

I don't see how it's possible to get that result without any view customization.
Can you provide a backend access to the website so that we can check your settings ?

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10 years 2 months ago #206131

Thanks,

I sent you a PM

Sjaak

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10 years 2 months ago #206240

Hi,

The account you provided didn't allow us to log on your backend. Could you double check it please ?

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10 years 2 months ago #206304

Sorry about that. You now should have access. Please try again.

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10 years 2 months ago #206401

Hi,

I was able to login.
If I add the line:
<?php exit; ?>
at the end of the show_default view file, I can see the content of the product page correctly (minus the template modules, etc of course). So this means that there is something else on your website altering the display of the page and messing up with it.
I've looked a bit at your system plugins, tried changing your template, not I couldn't find what is doing that, but at least, thanks to that debug, we know that the problem is not in HikaShop but in something else screwing up the HTML.

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10 years 2 months ago #206816

Ok

But then, why only a few products and only with new products? Where do I need to look to find what causes this?
In addition, I discovered that logged in members do not see a messed up product layout page. They see the normal layout.

Sjaak

Last edit: 10 years 2 months ago by Sjaak. Reason: added text

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10 years 2 months ago #206839

Hi,

I don't know. I've looked on your website and couldn't find the cause of the problem.
Otherwise, I would have told you already what to do to fix the issue.

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